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Featured Content
  • Three Internal Disconnects That Lead To Employee Frustration and Customer Angst

    Adele Sommers

    by Adele Sommers

    Have you ever noticed how our public faces often reflect our private ones -- and how difficult it is to hide our challenging issues under the rug? It's probably no surprise, then, that customers also can be quite sensitive to disconnects within an organization that personnel may be experiencing.

    After all, employees (and any consultants and contractors) in your organization must work together through a variety of essential hand-offs and interrelationships.

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  • Career Contentment--Do You Get It?

    by Jeff Garton

    What does career contentment feel like? Imagine catapulting out of bed and rushing to work. Feeling self-motivated and naturally engaged by what you do. Losing track of time and believing that you could almost work for free.

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  • The Cure for Cross-functional Gridlock

    Elizabeth Doty

    by Elizabeth Doty

    “Cross-functional gridlock” happens when functions and departments who need to coordinate become stuck, each unable to deliver on their goals and effectively forced to compromise on quality, schedules, budgets or all three. In its extreme form, the pattern can escalate to such heated conflict that entire projects or processes are paralyzed just as city drivers are by traffic gridlock. And just as with a traffic jam, if you look down at the pattern from above, you can see how a smooth flow becomes a tight knot of honking vehicles and frustrated drivers pulled tighter and tighter as each player tries to push forward.

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  • 17 'Must Ask' Questions For Planning Successful Projects

    Adele Sommers

    by Adele Sommers

    Why do some projects proceed without a hitch, yet others flounder? One reason may be the type and quality of the questions people ask at the very start. Below are 17 insightful queries that can expose the uncertain aspects of your project, and thereby help you avoid expensive surprises later on.

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