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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
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Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
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Recent knolsTest knol for editing
10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
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Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
by Michael Wilkinson
What is it that separates great facilitators from good ones? Sure, every facilitator needs to know about establishing ground rules, using the appropriate tools and maintaining a safe environment. But are there a set of skills that seem to distinguish the best facilitators from the rest of the pack?
We say, "Yes!" As facilitators and facilitation trainers, we have had the opportunity to work with and train over 12,000 facilitators since releasing our training class The Effective Facilitator in 1993. While some facilitators were beginners, most were experienced, and many were very experienced. It is through working with this wide variation in proficiency that we have identified what we believe are The Seven Separators - the key skills that seem to separate the top facilitators from the average ones.
It takes numerous skills to be a great facilitator. But for facilitators who are already good at the mechanics and are seeking to increase their facilitation excellence, we recommend that they focus on these seven skill areas.
Failing fast to learn what you need to succeed.
by Lynda Silsbee
Abstract: Many businesses have stagnant revenues or even face a downward spiral, thus they cannot give generous raises. Understandably, owners and HR professionals are probably worried about breaking the news to their workers and nervous anticipating their reactions. After all, companies likely have top performers who deserve higher salaries. This article reviews ways they can retain key employees on a tight budget.
by Lynda Silsbee
Dear HR Advisor:
Several executives are concerned employees are surfing the Internet and e-mailing friends on the clock, and they want me to track it. Short of looking over workers’ shoulders all day, how can I watch for inappropriate use?
Big Brother in the Making
by Cynthia Clay
Some of us are sports fans; some of us are not. But all of us get involved in leading or participating in teams—business development teams, training teams, problem-solving teams, and budget planning teams, to name just a few. Professional sports teams can remind us what Total Teams are made of, and they can give us pointers in how to build them.