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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
5 Body Language Tips for Increasing Your Curb Appeal
7 Tips For Spotting Liars At Work
This Is Your Brain on Body Language
When It's Okay to Tell Lies at Work
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
How to make the customer feel heard
by Cynthia Clay
In a business world that knows no international boundaries, smart managers are also culturally competent communicators. Even if you have completed a communication style assessment or personality type indicator in your past, it's important to be aware of cultural communication differences as well.
by Carol Kinsey Goman
When I was doing research for “The Truth About Lies in the Workplace,” I was disappointed not to find more studies on how culture influences our definition (and experience) of being told a lie.
I wish I had met Stuart Friedman sooner! Stuart is the CEO of Global Context, and here's what he told me about lies and cultural misunderstandings.
Using questions to better communicate with your prospects
How to determine what needs to change in the customer service chain