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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
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5 Body Language Tips for Increasing Your Curb Appeal
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This Is Your Brain on Body Language
When It's Okay to Tell Lies at Work
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
by Lynn Gaertner-Johnston
If you are like most writers on the job, your dream is to get consistently successful results with your writing. You want an immediate, complete reply to your email. You hope for a yes response to your recommendation. You would like each communication to be read and acted upon.
Although we cannot control our readers’ behavior, we can easily adapt our writing to improve our results. Here are seven steps guaranteed to improve your chances of achieving your objectives.
by Lynda Silsbee
Many organizations define performance management -- procedures for monitoring employee performance -- narrowly or ignore it altogether. Manuals and related documentation usually languish 364 days each year. When day 365 arrives, supervisors and staff scramble to complete performance reviews and appraisal forms.
Effective coaches have the mindset that they are helping their employees hit their targets.
Here are some general guidelines to help you stay out of trouble.