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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
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This Is Your Brain on Body Language
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Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
by Carol Kinsey Goman
There are two sets of body language cues that followers look for in leaders: warmth (empathy, likeability, caring) and authority (power, credibility, status). Although I know several leaders of both sexes who do not fit the stereotypes, I’ve also observed that gender differences in body language most often do align with these two groupings. Women are the champions in the warmth and empathy arena, but lose out with power and authority cues.
by Carol Kinsey Goman
Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage. (I know because I train them to do so.) But many negotiators miss valuable opportunities to read their counterparts’ nonverbal messages — simply because they don’t pay attention. They get so wrapped up in what’s being said or in the documents being presented, they neglect to look for these vital cues. From The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead, here are four body language strategies for negotiators.
Making the most of the Xer opportunity.
Tips for getting what you want with others on the job
Your perspective makes the difference in how you learn. (Recorded at the American Society for Training and Development International Conference)