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Recent PodSpots
Blazing Service: Recommending Service ImprovementsBlazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols
10 Simple and Powerful Body Language Tips for 2012Why We Resist Change, and What Leaders Can Do About It
Body Language for Global Business
Defusing the Attacker
Helping Colleagues Get A Clue
Why Oh Why Do People Whine at Work?
Working Well with a Faux-smart Boss
Managing Manipulation at Work
Handling Bullies at Work
How Culture Controls Communication
Recent blog posts
Book Signing, Work SigningNow Is theTime
The Challenge of Keeping Your Highest-Potential Employees
On the road to hiring, remember it’s a two-way street
Business Lessons and Life Lessons from Steve Jobs
9/11
The importance of LAST Impressions
My leadership lessons from high school
Evidence –Your Word for August
Retaining your best employees means developing them
Featured NetSpeed PodSpot
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Blazing Service: Be Committed
(Length: 1:01)
Making your customer service commitment
Find more PodSpots.
Featured NetSpeed Knol
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Defusing the Attacker

by Cynthia Clay
Many people completely shut down when they find they are in the metaphorical cross-hairs of an attacker. Attackers often resort to sarcasm, negative comments, yelling and cursing when they are thwarted in their aims. It feels personal because it is personal.
Find more Knols.
Featured Peer PodSpot
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Everybody's Your Customer
(Length: 01:18)
by Wende Smith
Focus on people's needs to become engaged in your work. (Recorded at the 2007 American Society for Training and Development International Conference)
Featured NetSpeed Insight Interview
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Helping Good Ideas Survive
John Kotter
A renowned expert tells you how your good ideas can survive the critics and take off
Find more Interviews.