Become a Member of NetSpeed Fast Tracks!
Create a user account to become a member of NetSpeed Fast Tracks. You'll be able to download selected podspots, find helpful articles to read and share, view the current Insights interview, and discover a rich resource for your professional development. Membership is free.
Get NetSpeed Fast Tracks for your Organization
NetSpeed Fast Tracks offers Corporate Licenses. Provide your entire workforce with complete access to this site. We can create a customized private version of NetSpeed Fast Tracks for your organization - with your logo and look, your content, even your own custom avatars.
Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knolsTest knol for editing
10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
5 Body Language Tips for Increasing Your Curb Appeal
7 Tips For Spotting Liars At Work
This Is Your Brain on Body Language
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
by Ken Blanchard
We have a crisis in our training and development field. What we teach is seldom practiced or used. People today know a lot more about leadership and management than anyone ever sees. The gap between knowing and doing is probably wider than the gap between ignorance and knowledge. This bothered me for a long time, until I recently learned about the missing link—repetition, repetition, repetition.
Use reflective listening to gain support and trust.
by Carol Kinsey Goman
A new Northwestern University meta-analysis (an integration of a large number of studies addressing the same question) shows that leadership continues to be viewed as culturally masculine. The studies found that females suffer from two primary forms of prejudice: Women are viewed as less qualified or natural in most leadership roles, and secondly, when women adopt culturally masculine behaviors often required by these roles, they may be viewed as inappropriate or presumptuous.
by Jeanette Nyden
Many negotiators complain that, even though they’re asking all the right questions, they still can’t get an agreement. So, what are the “right” questions to ask at a negotiation? They’re not the ones you might expect!
by Elizabeth Doty
Over the years, as businesses continually manage the tension between creating value and extracting value, there has been a recurring theme in leadership philosophy: over and over, pundits have described the value of inviting an organization’s members to invest more than their compliance and commit to the organization’s enterprise. I first became aware of this theme with Tom Peter’s In Search of Excellence and the popularization of skunkworks and Managing by Wandering Around, which reflected a deep value on employees’ ability to contribute to the organization’s strategic challenges. This same insight was implicit in Deming’s 14 points, which were based on the observation that workers tend to want to do work they are proud of. It showed up in the movements around Six Sigma, lean management, and the Toyota Production System, High Performing Organizations and in Good to Great -- though these reflect widely divergent assumptions about how much of that commitment comes from individual traits or organizational climate. As the global economy has shifted to toward knowledge-work, the value of involving employees as partners has become more and more apparent. To quote Tom Peters, the only way to treat knowledge workers is as volunteers, because they have to want to contribute their energy.