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Featured NetSpeed PodSpot

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Featured NetSpeed Knol

  • Great Customer Service: A Critical Competitive Edge

    Cynthia Clay

    by Cynthia Clay

    Your customers make decisions every day based on how your front line customer service providers present themselves and your organization. Blazing Service providers cultivate the kinds of customer relationships that are win-win-win: the customer is satisfied and therefore more loyal and committed; the customer service professional enjoys a more satisfying daily work experience; your organization reaps the benefits in sales and employee productivity.

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Featured Peer PodSpot
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    Happy Employees Do Good Work

    (Length: 01:24)
    by Tim Jones Peer-submitted content

    Sincerely supporting your people pays big dividends. (Recorded at the 2007 American Society for Training and Development International Conference)

Featured NetSpeed Insight Interview

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