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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
5 Body Language Tips for Increasing Your Curb Appeal
7 Tips For Spotting Liars At Work
This Is Your Brain on Body Language
When It's Okay to Tell Lies at Work
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
Getting Things Done When You Are Not In Charge
A useful, real world approach to making things happen
by Lynn Gaertner-Johnston
Although many people keep their private lives separate from work, communicating in times of illness and grief is still appropriate in business relationships. For those who are ill or injured or who have experienced a profound loss, receiving notes and cards helps to reduce isolation and helplessness. These messages are the hardest to write but the most important to receive.
by Jeanette Nyden
It's okay for you to make the first offer.
All about the one in your group who can get it done.
by Lynn Gaertner-Johnston
Use the power of language to write in ways that give your readers a positive, memorable impression.