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Featured NetSpeed PodSpot

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Featured NetSpeed Knol

  • Defusing the Attacker

    Cynthia Clay

    by Cynthia Clay

    Many people completely shut down when they find they are in the metaphorical cross-hairs of an attacker. Attackers often resort to sarcasm, negative comments, yelling and cursing when they are thwarted in their aims. It feels personal because it is personal. 

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Featured Peer PodSpot
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    Everybody's Your Customer

    (Length: 01:18)
    by Wende Smith Peer-submitted content

    Focus on people's needs to become engaged in your work. (Recorded at the 2007 American Society for Training and Development International Conference)

Featured NetSpeed Insight Interview

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