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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
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Blazing Service: Six Steps to Satisfaction
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Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knolsTest knol for editing
10 Ways to Know if You'll Get the Job
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THE TRUTH ABOUT LIES ACROSS CULTURES
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Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
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Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
More tips on minimizing interruptions at work
Getting clear about how you're doing on the job by tapping those around you.
by Cynthia Clay
Our theme this issue is Communicating to Influence, a key skill for effective leaders. Why is it important to be a good influencer? A few thoughts come to mind:
No one works in a vacuum. Excellent communication, negotiation and collaboration skills—all elements of communicating to influence—grease the skids of co- worker relationships, solving potential interpersonal relationship problems before they start. Over time, these same skills build loyalty and trust, characteristics of any successful team.
by Paul Valenti
So, you’re 55 and tired of the work you do. Maybe you want a career change because you never meant to be in the business you are in now, or because as you’ve grown older you have found new things that interest you and that you would rather do. Many older career transitions are motivated by people who, in the later portion of their lives, just want to do something that they love for a change.
Learn how a leader builds honest communication that respects the needs of everyone on the team while at the same time, unflinchingly dealing with conflict, asking tough questions, and encouraging honest feedback.