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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
5 Body Language Tips for Increasing Your Curb Appeal
7 Tips For Spotting Liars At Work
This Is Your Brain on Body Language
When It's Okay to Tell Lies at Work
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
Be curious about the customer and treat them with respect. Help them find the best solution to their needs.
The Ingredients of a Total Team, 1-3
by Carol Kinsey Goman
Recently I addressed a leadership group about the importance of nonverbal communication in business. All of the senior managers actively participated in the session, asking questions and volunteering for various demonstrations. Everyone seemed genuinely interested in the topic. Everyone, that is, except one woman who sat for the entire time with her shoulders rounded, chin tucked in, and torso twisted slightly toward the exit. At the end of the program she said, “I really didn’t want to be here today.” But of course, I already knew that. And so did everyone else in the room. The woman’s body had been shouting out her discomfort all morning.
How to take total responsibility for you and your career. (Recorded at the American Society for Training and Development International Conference)