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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knolsTest knol for editing
10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
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This Is Your Brain on Body Language
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
by Ken Cooper
Nearly every organization has signs on the wall detailing the company’s Vision and Mission (and maybe Values.) Yet are these statements accomplishing anything? Do employees know what they say? What they mean? How to apply them? Do the statements change anyone’s actions? Are they little more than just nice words? This program shows how Vision, Mission, and Value statements can become the first important step in improving the organization, and provides a simple checklist to determine if your statements are working for you.
by Jim Hopkins
Have you ever noticed a particular training project showing up each year as the top priority, and it looks like last year’s training program, and maybe even the one from the year before that? When training priorities don’t change from year to year, but they remain on the project list of the training plan it speaks volumes. It tells us that these are still vital skills that our employees need to acquire, and that for one reason or another, we have still not implemented the training.
The Wish-Want-Walk Method for Reaching Agreements that Work
Michael C. Donaldson
Preparation is essential for reaching a successful agreement. Here's a proven way to prepare for and to conduct any negotiation to get the results you want.
A formula for effective communications
Something's not working, and it's time for a chat with your boss.