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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knolsTest knol for editing
10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
5 Body Language Tips for Increasing Your Curb Appeal
7 Tips For Spotting Liars At Work
This Is Your Brain on Body Language
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
How to spot your values and then put them to work.
Assessing your employee before the appraisal
It's that little extra that makes the difference between a satisfied customer and a loyal customer.
How you can meet people needs plus task needs for high performing committees.
The simple act of being likeable allows everyone to win. (Recorded at the American Society for Training and Development International Conference)