Top Labels
success factorscommunication practices
personal & career development
managing/supervising
leadership
work challenges
transition to management
blazing service
writing
negotiation
building open communication
communicating to influence
coaching smart people
creating an inspiring work culture
leading at net speed
transforming team conflict
working with communication styles
appraising performance
coaching to redirect
delegating smartly
Recent posts
Mission Possible - Developing Clarity for Your MissionA surefire way to destroy morale and trust - engaging in office gossip
Feedback: Using Your Brain, Not Just Your Mind
Time Out
Ask them “What is it you do best?”
It’s Not Always a Training Problem
Leaning On Experience Can Make You Successful
The perils of waiting till the last minute
My Favorite Management Acronyms-Part 2 .
Slowing Down to Learn
Four words rarely spoken that effective leaders have mastered
My Favorite Management Acronyms – Part 1
Should I Resign or Get Fired?
A powerful question to ask when you have received lousy customer service
Selling's a Beach
Ethical Management
Have you brought your child to work yet?
Letting Your Life Speak
Just Try Listening More
I'm sorry BUT... - When an apology is not an apology
Undercover Boss
The Three Ghosts
New Year's Resolutions - they're not just for losing weight
Ready to be a Starter?
Managing The Recovery
My Management Lessons from the past year
Living in a Past Perfect World
What's right with people?
The Power of Recognition
When you have a bad boss
What Did You Do With Your Hour?
The Danger of TWIAB Thinking
Twenty-twenty Vision and Walking 'Round Blind
Department Appreciation Days
Whatever Happened to Civility?
The Dream -- And the Rest of the Story
Thank You for the Rude Service!
Leadership Lessons From My Worst Bosses
Mastering the Bridges
The Boss's Pet
Unfettering Creativity
Stupid Questions
Rest, Relax and Rejuvenate
Wrtng n th age of txtg ("Writing in the Age of Texting")
Sustainable Competitive Advantage -- Learning
A Mandated Business Directive!
Ask them “What do you do best?”
Communication Then and Now
Building High-Impact Leaders
Don't judge a book by its cover
Learning and the Liberation Effect
A Year Without Learning
Five-Step Model to Quick and Easy Testimonial Letters
Happy St. Patrick's Day!
A Positive, Healthy Response to the Recession Blues
"Why Do We Need To Change?"
Making Lemonade out of Lemons
What questions did you ask yourself this week?
Go On: Ask for Help!
“What Have You Learned This Week?”
Get to the Point
Is the Customer Always Right -- Or Does It Matter?
It is Time to Thaw Out!
Before you decide, consult the experts -- your team
You Can’t Do Business During Times Like This. Or Can You?
Giving Thanks For Your Employees
Looking out for your employees in bad economic times
Attention All Managers!
Catch Them Doing Something Right
The State of Happiness
THE BEST INVESTMENT IN TURBULENT TIMES
Work-Life Balance Becoming a Key Tool for Retention
Finding Leadership
The importance of Last Impressions
Taking the Plunge into Google Notebook
The 4-Hour Workweek - Part 2
Don't rush to judgment - Get the facts
The Problem Is Not the Problem - It's Motivation
Develop Employees During the Slow Times
Giving and Getting Support
Four words rarely spoken that effective leaders have mastered.
Lessons from the Sports Page
15 minutes to Learn
Business Etiquette
Experts are everywhere, but not everyone's an expert
The 4-Hour Workweek - Part 1
Everyone Is Your Customer!
The sky is falling! No, the world is flat!
Trust - Who Needs It?
The Passion and the Paycheck
Do I have to Train Management Development Skills?
Think of success as a game of chance...
Going from Peer to Manager
Let's get rid of management
I'm A Manager - Now What Do I Do?
Show Up, Tell the Truth, and Trust the Process
Committing To Change in 2008
Mind Over Matter
Connecting with Friends and Associates
The Age Of Speed And Your Authentic Purpose
Blog post
NetSpeed Fast Tracks Blog
Monday, June 14, 2010
My Favorite Management Acronyms-Part 2 .
In my May blog I wrote about two of my favorite management acronyms that helpful in reminding me about useful management practices and in guiding clients. These are the two I mentioned:
The first acronym and management guideline: If you want to succeed and you want your work groups to succeed, you must GROW.
The second acronym and management guideline: Creating objectives that are SMART comes next if you want to move forward.
I promised two more this month: one that refers to a music genre and the other to a popular beverage. Think you know what they are?
The third acronym and management guideline: If you RAP, you can cover the past, present, and future status of a project, conduct a performance review, or report on a variety of objectives.
RAP: Review, analyze, plan
1. Review. Review the past. Take 25% of the time available to discuss the past, what’s already happened. If you’re the manager, “listen” is your active verb. Spending a quarter of your time is adequate if you’ve had regular meetings in which the projects have been updated.
2. Analyze. Analyze the present. Take the next 25% to discuss what’s currently happening on the project, the current status as of today.
3. Plan. Plan the future. Take the remaining 50% of your time available to focus on what’s expected to happen next and down the road on the projects. What’s the next step? Where do you expect to be the next time we meet? If you’re conducting a performance appraisal, this is the segment where you discuss and set the goals and objectives for the next year.
BEER: Behavior, Effects, Expectation, Results
The fourth acronym and management guideline: When you want to talk with another about the shortfalls in his or her work performance, a plan that includes BEER is a useful approach. This acronym with a little modification can also be used with a business initiative.
1. Behavior. Describe the behavior, acts, or activities, using specific observable descriptors, that you find inappropriate or unacceptable.
2. Effects. Describe the effects this behavior has on you and others in the workplace.
3. Expectation. Describe the expectation you have for performance improvement – a plan of action.
4. Results. Describe how you will assess the results.
Many more useful acronyms exist that I find helpful. These are my favorite four. Tim mentioned SNAFU in his comment last month. Do you have any others you’d like to add?
Posted by Bernice Johnston at 5:58 pm
Labels: communication practices leadership managing/supervising success factors work challenges