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Recent PodSpots
Blazing Service: Recommending Service ImprovementsBlazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Blazing Service: Service with a Style
Blazing Service: Blazing the Service Path
Learning the Ropes Quickly
Running Effective Meetings: Meeting Facilitation Tips
Running Effective Meetings: 6 Steps for a Successful Agenda, Part 2
Running Effective Meetings: 6 Steps for a Successful Agenda, Part 1
Running Effective Meetings: First Things First
Leading Across Generations: Keeping Gen X
Leading Across Generations: Flexing to Get the Work Done
Leading Across Generations: Keeping Older Workers Engaged
PodSpot Titles
Featured PodSpots
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Blazing Service: Handling the Heat
(Length: 2:32)
Cooling things down when a customer heats up
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Consider It Done
(Length: 1:51)
by Lynn Gaertner-JohnstonUse the power of language to write in ways that give your readers a positive, memorable impression.
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Know where you're going
(Length: 1:53)
Crafting a powerful vision
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Blazing Service: Identifying What Needs Fixing
(Length: 1:39)
How to determine what needs to change in the customer service chain
Featured Peer PodSpots
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Likeability Rules!
(Length: 00:47)
by Raven McElman
The simple act of being likeable allows everyone to win. (Recorded at the 2007 American Society for Training and Development International Conference)
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They Never Taught You This in College
(Length: 01:05)
by Larry ElmoreHow to take total responsibility for you and your career. (Recorded at the 2007 American Society for Training and Development International Conference)
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Be the Change You Want to See--At Work
(Length: 02:02)
by Elizabeth Obih-FrankChanging your workplace actually begins with how you're showing up on the job. (Recorded at the 2007 American Society for Training and Development International Conference)
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The Power of Leadership in Each of Us
(Length: 01:06)
by Howard PragerMake a difference by being an everyday leader. (Recorded at the 2007 American Society for Training and Development International Conference)