PodSpot

The 101st Customer

In any kind of communication, manners and kindness are essential. In email, consider courtesies such as greeting readers by name, asking rather than ordering, and expressing thanks.

Length: 1:19

By Lynn Gaertner-Johnston

lynng@syntaxtraining.com
Syntax Training
http://www.syntaxtraining.com
http://www.businesswritingblog.com

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Labels: communication practices  writing