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Recent PodSpotsBlazing Service: Recommending Service Improvements
Blazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knolsTest knol for editing
10 Ways to Know if You'll Get the Job
12 Body Language Tips For Career Success
THE TRUTH ABOUT LIES ACROSS CULTURES
Back To The Future With Face-To-Face Technology
Do You Look Like A Liar?
BODY LANGUAGE SAVVY FOR SALES
5 Body Language Tips for Increasing Your Curb Appeal
7 Tips For Spotting Liars At Work
This Is Your Brain on Body Language
Recent blog postsChanging the way trainers train
The end of REPLY ALL emails?
Do you value your employees enough to pay them to quit?
What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
All Leadership All The Time
Well? Why do we exist?
Me and My Relationship with Work
by Steve Arneson
As a leader, you have the potential to improve – but you have to work at it. You have to want to get better if you’re going to become a more effective leader. Why is this important? Because as a leader, you have an opportunity to help your people grow and develop. But to positively impact others, you have to be willing to keep learning and growing yourself. You have to model working on your own development.
by Lynda McDaniel
Early on, the word “plagiarism” was seared into my brain as one of the seven deadly sins. In fact, it still sends an icy frisson through me. So it may seem odd that I now teach people to copy great writers in order to become one. Isn’t that dangerously close to plagiarism?
by Lynda Silsbee
As unlikely as it may seem, David Bowie, Farrah Fawcett and David Letterman could have something in common with at least one of your employees: All are celebrating their 60th birthdays this year. And they’re not alone: The Census Bureau estimated that, in 2006, the first of the baby boomers turned 60 at a rate of about 8,000 per day, and 1946 had the fewest births of this generation.
The New Social Learning
Social media and social learning are weaving themselves throughout organizations worldwide. Why you should care and what you can do to start leveraging them.
Listening to make the most of your conversations