Recent posts

NetSpeed Fast Tracks Blog

What? Brainstorming is the enemy of innovation? Say it isn't so!
Do you know how to run a successful brainstorming session?
Are we living in a post-CEO world?
Who Cares About Excellent Customer Service?
Well? Why do we exist?
Changing the way trainers train
Me and My Relationship with Work
Learning the Ropes Quickly
Is It Time To Celebrate?
The end of REPLY ALL emails?
Flexible work. What do I mean by that?
Learning To Communicate Successfully
Positive Words Make A Difference
Do you value your employees enough to pay them to quit?
Recharging Yourself
All Leadership All The Time
Are you doing what you love?
For business success, HAPPINESS is a bottom line issue
Obvious Conclusion of the Year: Companies High in Trust perform better
Leadership Lessons from the World of Professional Wrestling
Is It the Heart or Is It the Head?
Leadership means demonstrating an attitude of gratitude
Why Won't They Talk to Me?
Are corporate ethics statements a waste of time?
A Writer's Tool: COMOCA
What we've got here is a failure to communicate
Making the case for transparent leadership
All Help Is not Helpful
What to do when you have one bad apple in the bunch
It's not about being perfect. . .
A Super Bowl of an Idea: How about dialing back a bit on the sports metaphors?
Book Signing, Work Signing
New Year's Resolutions - they're not just for losing weight
Now Is theTime
The Challenge of Keeping Your Highest-Potential Employees
On the road to hiring, remember it’s a two-way street
Business Lessons and Life Lessons from Steve Jobs
The importance of LAST Impressions
My leadership lessons from high school
Evidence –Your Word for August
Retaining your best employees means developing them
Delegation ─ Your Word for July
Letting your employees make decisions leads to better decisions and happier customers
My Employee Taken For Granted?
Climate Change -- Your Word(s) for May
Are you guilty of failing your newly promoted managers?
Six Management Myths
Become Better -- Your Word(s) for April
The Happiness Factor: The critical link between employee happiness and productivity
Beyond Belief
Learning to work with Millenials
Instructor-Led Training is still #1 – Really?
A Super Bowl of an Idea: How about dialing back a bit on the sports metaphors?
How to go about creating goals for the upcoming year
Agility: Your Word for January
Happy Holidays with TSA
Management Tactics that Hurt Productivity
Lessons of Failure
The Importance of keeping your employees engaged
Creating trust in the age of social media
The importance of becoming a trusted change agent
Great leaders encourage exceptional performance
Is everybody stressed out lately?
Have you discovered your grateful heart?
Analyzed Your SWOT Lately?
It is all in how you look at things
Mission Possible - Developing Clarity for Your Mission
A surefire way to destroy morale and trust - engaging in office gossip
Feedback: Using Your Brain, Not Just Your Mind
Time Out
Ask them “What is it you do best?”
It’s Not Always a Training Problem
Leaning On Experience Can Make You Successful
The perils of waiting till the last minute
My Favorite Management Acronyms-Part 2 .
Slowing Down to Learn
Four words rarely spoken that effective leaders have mastered
My Favorite Management Acronyms – Part 1
Should I Resign or Get Fired?
A powerful question to ask when you have received lousy customer service
Selling's a Beach
Ethical Management
Have you brought your child to work yet?
Letting Your Life Speak
Just Try Listening More
I'm sorry BUT... - When an apology is not an apology
Undercover Boss
The Three Ghosts
Ready to be a Starter?
Managing The Recovery
My Management Lessons from the past year
Living in a Past Perfect World
What's right with people?
The Power of Recognition
When you have a bad boss
What Did You Do With Your Hour?
The Danger of TWIAB Thinking
Twenty-twenty Vision and Walking 'Round Blind
Department Appreciation Days

Latest Posts

NetSpeed Fast Tracks Blog

Wednesday, March 20, 2013

What? Brainstorming is the enemy of innovation? Say it isn't so!

Oh dear, I just blogged, last week, about 10 personas to running a successful brainstorming session. Now I must post the possibility of brainstorming being the enemy of innovation, a strong reason we brainstorm, right? To innovate?

Hmmm..I suppose it's good to have research on both sides. With this article, Why brainstorming doesn't always work, by Wayne Turmel, we learn that it could just be the whole brainstorming concept itself.

When Wayne spoke with Deborah Loosemore, from Powernoodle, he received some feedback for three thought provoking questions.

  1. What are some of the human dynamics that get in the way of successful brainstorming?
  2. What can a good leader do to mitigate some of these problems?
  3. How can software or technology help (or hinder) the process to get better results?
To find out the answers, read the article. Is it time to think a little differently when it comes to brainstorming?

Posted by Lisa Gallo at 4:05 pm

Labels: brainstorming  lisa gallo  

Wednesday, March 13, 2013

Do you know how to run a successful brainstorming session?

I subscribe to a few industry email newsletters. They are great resources for posting content with weight, as well as spurring a blog post or two.

I love brainstorming sessions. When I came across the article The 10 Personas of a Good Brainstorm Facilitator, by Mitch Ditkoff, I knew it was something I wanted to keep in my bag of tricks, as well as share with our NetSpeed Learning Solutions blog readers.

What are the 10 personas, you ask?

  6. ACTOR
Intrigued by those titles, read the full article to learn more about them and target your strengths and weaknesses.

Posted by Lisa Gallo at 4:04 pm

Labels: brainstorming  lisa gallo  

Wednesday, February 27, 2013

Are we living in a post-CEO world?

Ha! I love the thought of top-down leadership shifting. Our leadership modules, here at NetSpeed Learning Solutions, all support the teamwork, collaboration style of leading. Read here to get the full scoop on Doreen Lorenzo's secrets of growth article, titled Are we living in a post-CEO world?

Posted by Lisa Gallo at 4:01 pm

Labels: are we living in a post-ceo world?  doreen lorenzo  leadership  lisa gallo  

Wednesday, February 13, 2013

Who Cares About Excellent Customer Service?

I do. 


I'm the Client Services Manager here at NetSpeed Learning Solutions. One of my main responsibilities is making sure our customers are happy. I'm happy to report that our customers feel I do my job well.

If you're looking to up your customer service skills, here are 8 easy ways to make it happen.


In Service and mustache~ Lisa

Posted by Lisa Gallo at 3:50 pm

Labels: customer service  lisa gallo  

Wednesday, January 16, 2013

Well? Why do we exist?

I recently was working on some course material for one of our clients. The material is taken from our NetSpeed Leadership Module: Creating an Inspiring Work Culture. This module gives me a warm fuzzy and reminds me that I am charged by collaboration. We have a Podspot that supports this module. It's called Why Do You Exist?

This short read/listen talks about collaborating as a team to create that statement of purpose or mission. This Podspot suggests asking these four questions as a possibility to get the result you are desiring.

1. What is the role we play in our organization?

2. What are our key products and/or services?

3. What do we want our customers to say about us?  In other words, what do we want our brand or reputation to be?

4. What would this organization be missing without us?

Have each person answer these questions for him or herself, and then share them with the group.  Then, together, craft a simple statement that speaks to why you are all there.

In the end, this statement exists as a ready reminder about why you and your people do what you do there at work.   Make sure it matters—to each of you.

We here at NetSpeed Learning have a semi annual retreat in our near future. I wondering if we will be doing something like this to help us understand, why do we (NetSpeed) exist.


Posted by Lisa Gallo at 3:43 pm

Labels: leadership  lisa gallo  work culture  

Tuesday, January 8, 2013

Changing the way trainers train

Every New Year one of the most popular topics you read about in business publications is CHANGE – the need for it, how companies are adapting to changes in the competitive landscape, changing demographics of customers, and why some organizations seem to be more adept at managing change than others.

I used to work for a dotcom company in which the only constant was change (although not always for the better – they went belly up after just five years). That company had a ritual re-organization every other month, and the product focus of the company seemed to shift on a quarterly basis. The company even changed its name three times over four years. This month, T & D Magazine features an interesting discussion by Peter Garber on the benefits of embracing change in an article titled Managing Change at Work.

Our own company has experienced a dramatic shift in its business over the past three years as an increasing percentage of our clients have shifted from face-to-face training to the virtual classroom. And more and more companies are starting to explore how to incorporate recent strides in equipment and communications technology to make their training available to the mobile learner on tablets and smart phones.

As a result of this shift from traditional classroom-based learning to virtual learning, our business has had to make adjustments in how we serve the changing needs of our customers. We now offer all of our training programs, in leadership development, customer service skills and interpersonal effectiveness, tailored specifically for virtual delivery. And for the past four years we have delivered public and private Virtual Facilitator Trainer Certification courses to help trainers make the leap from the face-to-face classroom to the virtual classroom.

We now offer a free eBook that provides trainers with practical techniques for making this transition called From Chalkboard to Keyboard: Transitioning to the Virtual Classroom, by our president, Cynthia Clay. In the past three months alone, more than one thousand training professionals have downloaded Ms. Clay‘s eBook.

About the only thing I am quite certain about for 2013 is that to move forward and prosper, individuals and organizations need to not only adapt to change, they need to embrace it and champion it. All of us at NetSpeed Learning Solutions wish for you a successful 2013, and one filled with positive changes and new opportunities.

Posted by Tim Jones at 3:16 pm

Labels: virtual learning  

Wednesday, January 2, 2013

Me and My Relationship with Work

Not too long ago I was asked to write an article for Resonant Insights. Resonant Insights is more than a consulting firm:- it is a movement focused on evoking passion and purpose in the workplace. Founder, Bobby Bakshi, came through our Virtual Facilitator Training Certification course while Resonant Insights was being birthed. Mr. Bakshi designed a 7-Step process to help overcome any challenge. The seven steps are:

  • Your Intention
  • Your Choice
  • Your Commitment
  • Your Work
  • Your Power
  • Your Integration
  • Your Gift
He is such a delight to work with, how could I say no? The article I wrote actual is the follow-up to the spot light article my boss, Cynthia Clay, wrote for Step 3 (Commitment) of the 7-step module. To read her article, click here.
I think my follow-up will be in the Resonant Insights e-newsletter. You can read my article below. It was a pleasure to share how my commitment with NetSpeed Learning Solutions holds high, healthy, happy value in my life.
I'm the Client Services Manager for NetSpeed Learning Solutions and my primary purpose is ensuring that we meet the needs of our customers with a high level of personal attention. For our virtual training courses, I coach trainers on how to shine in front of the camera, using our "glows and grows" model of giving feedback. I bring my performing arts and education background to helping them develop their web delivery skills.
One of my values is "feeling valued." I love being an active team player and participating in thoughtful give and take with our clients and coworkers. I also love the process of visioning what we're trying to create in our workplace. One of my passions is sustainability and I bring that awareness to our office: we recycle, reduce our reliance on paper, save electricity, and this year we signed up for the city's composting program. I appreciate that I work in a safe, supportive place where I am encouraged and able to stay balanced. Quality of life is very important to me. 
My values are well-aligned with NetSpeed Learning Solutions' values: Integrity, Creativity, Respect, Learning and Growth, Collaboration and Teamwork, and Balance. 

Posted by Lisa Gallo at 3:24 pm

Labels: bobby bakshi  cynthia clay  lisa gallo  workplace relationships