Cynthia Clay

Cynthia Clay

Great Customer Service: A Critical Competitive Edge

Your customers make decisions every day based on how your front line customer service providers present themselves and your organization. Blazing Service providers cultivate the kinds of customer relationships that are win-win-win: the customer is satisfied and therefore more loyal and committed; the customer service professional enjoys a more satisfying daily work experience; your organization reaps the benefits in sales and employee productivity.

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Labels: communication practices  managing and supervising