Three Internal Disconnects That Lead To Employee Frustration and Customer Angst

Have you ever noticed how our public faces often reflect our private ones -- and how difficult it is to hide our challenging issues under the rug? It's probably no surprise, then, that customers also can be quite sensitive to disconnects within an organization that personnel may be experiencing.

After all, employees (and any consultants and contractors) in your organization must work together through a variety of essential hand-offs and interrelationships.

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© 2007 Adele Sommers, The Enterprise Prosperity Guild

Labels: communication practices  success factors