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Content by Label
SUCCESS FACTORS
Podspots
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Accepting Help Doesn't Mean You Failed
(Length: 1:43)
by Jim HopkinsNo one is successful alone, and often we don't seek help because we think we should know how to do everything. Nothing could be further from the truth.
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Always Selling
(Length: 01:29)
Realize it or not, you are always selling. (Recorded at the American Society for Training and Development International Conference)
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Anticipating Your Reader's Questions
(Length: 2:12)
Readers appreciate receiving a thorough, well-written announcement that says it all, on the first pass.
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Appreciating Personal Styles: The Achiever
(Length: 3:01)
All about the one in your group who can get it done.
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Appreciating Personal Styles: The Adventurer
(Length: 3:13)
Learn how to work with and encourage this forward looking teammate
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Appreciating Personal Styles: The Analyzer
(Length: 3:00)
Find out what motivates these creative, yet logical people.
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Appreciating Personal Styles: The Anchor
(Length: 3:00)
Learn about the one on your team who's both practical and caring.
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Appreciative Inquiry
(Length: 01:31)
Instead of problem-solving, try this.
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Asking For Change
(Length: 02:37)
How to ask people to change their behavior.
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Avoiding Burn Out
(Length: 03:43)
How to replenish yourself
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Back-Stabbing
(Length: 00:52)
What to do when it happens to you
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Be A Great Follower
(Length: 01:54)
Getting the job done--and right--by following well.
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Be a Star!
(Length: 02:17)
Easy ways to get noticed
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Be the Change You Want to See--At Work
(Length: 02:02)
Changing your workplace actually begins with how you're showing up on the job. (Recorded at the American Society for Training and Development International Conference)
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Building a Relationship That Leads to a Sale
(Length: 02:31)
Relationship-selling makes all the difference in your success
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Building a Team Like No Other, Part 1
(Length: 2:08)
The Ingredients of a Total Team, 1-3
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Building a Team Like No Other, Part 2
(Length: 1:57)
The Ingredients of a Total Team, 4-7
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Building Customer Loyalty
(Length: 02:30)
It's that little extra that makes the difference between a satisfied customer and a loyal customer.
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By the (Hand)Book
(Length: 01:16)
Be sure you at least skim your employee handbook. Treasure may await.
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Catch Them Doing Something Right
(Length: 01:28)
Managing is more than problem solving. (Recorded at the American Society for Training and Development International Conference)
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Creating the Total Team
(Length: 2:11)
The five phases of teamwork
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Customers Love to Be Surprised (Really!)
(Length: 01:51)
How to exceed expectations with surprise
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Dealing with Stress
(Length: 02:20)
With stress, perception is everything, and it's the place to start.
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Do What You Love, Not What You're Good At
(Length: 02:31)
Caring about your work is the key to real success.
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Do You Hear Me?
(Length: 02:00)
Why paying attention pays for both of you.
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Driving Customers Away
(Length: 02:30)
5 Examples of Lousy Customer Service
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Eight Ways to Tune Up Your Email
(Length: 3:41)
Eight tips to better communications between you and your colleagues.
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Everybody's Your Customer
(Length: 01:18)
Focus on people's needs to become engaged in your work. (Recorded at the American Society for Training and Development International Conference)
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Failure: Winning by Losing
(Length: 01:33)
Failing fast to learn what you need to succeed.
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Feedback: Ask for It
(Length: 01:14)
When it comes to work, ignorance is hardly bliss. Be assertive for your own sake and ask how you're doing.
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Finding Your Creative Spark
(Length: 02:50)
Being creative in a task-filled world.
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First Impressions Count with Customers
(Length: 02:04)
What are your customers concluding about you?
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Gaining the Cooperation of Others
(Length: 02:10)
Tips on getting others to come along
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Getting the Bottom Line
(Length: 02:04)
When you have business acumen, it pays off for you, your organization, and its customers. (Recorded at the American Society for Training and Development International Conference)
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Getting the Right Start: Getting Focused
(Length: 2:30)
Helping your new hire start the work right
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Getting the Right Start: Getting Trained
(Length: 1:09)
Effective ways to encourage learning
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Getting Things Done with a Stalling Boss
(Length: 01:18)
Some tricks for getting things done in spite of a slow moving superior.
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Giving Feedback People Can Hear
(Length: 02:04)
Four ways NOT to give feedback, and how to do it right.
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Improving Customer Service Systems
(Length: 02:15)
Initiate solutions for poor systems and problem patterns
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Is a Promotion on Your Horizon?
(Length: 02:03)
Be prepared for your next big move.
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It's All About Character
(Length: 02:21)
The value of your integrity at work and in life. (Recorded at the American Society for Training and Development International Conference)
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Know Thy Prospective Customer
(Length: 02:24)
Be curious about the customer and treat them with respect. Help them find the best solution to their needs.
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Know where you're going
(Length: 1:53)
Crafting a powerful vision
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Knowing Your Level of Authority
(Length: 1:33)
How to get clarity at the start
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Leaving in Style
(Length: 02:19)
Strategies for quitting your job constructively.
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Lighten the Load
(Length: 1:58)
In this podspot, we’ll explore and practice how to edit sentences to cut out excess words.
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Likeability Rules!
(Length: 00:47)
The simple act of being likeable allows everyone to win. (Recorded at the American Society for Training and Development International Conference)
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Loving the One You're With -- At Work
(Length: 01:51)
Before moving your office romance to the next level, check here first for some savvy advice for both of you.
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Making that First Call
(Length: 03:02)
Prepare for the call, learn about the contact, clarify your objective, write a script and visualize a positive outcome.
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Making the Strategic Choice
(Length: 3:08)
Four steps to deciding well
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Managing Projects by Design: Part 3
(Length: 1:40)
As your project ramps up and moves forward, be sure to apply these success factors to keep things going right.
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Managing Projects by Design: Part 4
(Length: 1:31)
When your team's project deadlines are being missed or poor performance has gotten in the way of getting things done, it's time to take corrective action.
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Managing Projects by Design: Part 5
(Length: 1:07)
Wrapping a project up successfully includes documenting the outcomes and recognizing success.
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Managing Up
(Length: 01:58)
Managing your manager for the best outcomes.
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Meeting Objections with Questions
(Length: 02:18)
Using questions to better communicate with your prospects
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Meeting on the Fly
(Length: 01:49)
How to lead quickly called meetings that produce results.
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Mentors and Coaches -- Teammates for Success
(Length: 01:38)
The differences between the two, and making the most of each.
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Paying Attention to Values
(Length: 1:49)
Bringing values to life through the power of storytelling
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Pick Yourself Up and Go On
(Length: 02:04)
Learn from failure and move forward to success
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Play Nice!
(Length: 00:48)
Applying the Golden Rule at work. (Recorded at the American Society of Training and Developemnt International Conference)
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Prepping Your Raise
(Length: 03:02)
Laying the groundwork for a successful negotiation
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Prisoners, Vacationers and Explorers in the Classroom
(Length: 02:42)
Your perspective makes the difference in how you learn. (Recorded at the American Society for Training and Development International Conference)
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Procrastination Can Wait! (Part 2)
(Length: 01:42)
More tips to get it done
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Procrastination Can Wait! (Part 1)
(Length: 01:45)
Tips to get on it and get it done
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Procrastination Can Wait! (Part 3)
(Length: 01:32)
Your last chance to get it done!
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Promises, Promises: Holding People Accountable
(Length: 02:39)
Strategic suggestions on how to hold yourself and others accountable
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Pushing Back with Your Supervisor
(Length: 01:54)
Something's not working, and it's time for a chat with your boss.
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Real Accountability
(Length: 02:32)
A poll reveals a key secret to your success
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Reaping What You Sow
(Length: 01:07)
Four master-tips for success on the job. (Recorded at the American Society for Training and Development International Conference)
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Resilience -- The Art of Making Lemonade
(Length: 01:44)
How to make the most of what happens when things go south.
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Risky Business
(Length: 01:30)
How to take chances at work the right way.
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Setting and Achieving Goals: Activities vs. Results
(Length: 1:55)
To set good goals, focus not only on activities, but on results.
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Setting and Achieving Goals: Negotiating Your Goals
(Length: 1:47)
Five steps to bringing others on board
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Setting and Achieving Goals: STAR Goals
(Length: 2:27)
STAR is an acronym to help you remember how to set powerful goals you can actually reach.
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Setting and Achieving Goals: The Metrics of Goals
(Length: 1:42)
Measuring what you treasure
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Setting Boundaries at Work
(Length: 01:59)
Learning to set boundaries will transform your relationships at work
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Seven Planning Questions for Clearer Writing
(Length: 2:49)
Seven planning questions that help keep your reader in mind.
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Six Editing Questions about Content and Layout
(Length: 1:57)
Six editing questions that will ensure your content and layout will make your ideas crystal clear to your readers.
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So You're About to Be Evaluated
(Length: 02:29)
How to maximize your next performance evaluation.
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Solving the Puzzle of Your Best Work
(Length: 1:56)
Discover what it takes to make your job hum
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Starting a New Job
(Length: 03:33)
Make room for open communication, clarity, training, history, co-workers, and observe the routine
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Stop Procrastinating NOW
(Length: 02:58)
No matter what kind of procrastinator you are, here are the best ways to move forward to get it done.
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Stressed About the Little Things?
(Length: 01:28)
by Alex GeorgeHere are a few ways I discovered that allow me to stay on task and make it through the day.
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Success without Struggle
(Length: 01:15)
Changing hard labor into engaging work.
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Sucking the Lemon: the Fine Art of Apology
(Length: 02:22)
Taking responsibility for your impact on others.
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Take Aim with Your Feedback
(Length: 02:28)
Crafting feedback that people will actually want to hear.
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Tell the Truth
(Length: 02:30)
Explore how your honesty and willingness to tell the truth create better relationships.
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The Cycles of Change, Part 2: Change
(Length: 1:24)
What to do while in change.
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The Cycles of Change, Part 3: Instability
(Length: 1:34)
Being aware of the way you handle yourself in this in-between place will affect how well you take advantage of the next Cycle of Change.
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The Cycles of Change, Part 4: Rebalancing
(Length: 1:04)
Suggested ideas and alternatives to embrace the changes.
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The Most Powerful Person in the Office
(Length: 02:35)
If you're the boss, you have more influence than you think.
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The Myth of Career/Life Balance
(Length: 02:36)
Blending your personal and professional lives for results that matter.
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The Power of Leadership in Each of Us
(Length: 01:06)
Make a difference by being an everyday leader. (Recorded at the American Society for Training and Development International Conference)
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The Quick and Dirty Meeting
(Length: 0:55)
Here's how to run meetings quick, dirty and right.
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The Secret to Confidence
(Length: 02:20)
Learn the art of building your own sense of confidence.
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The Time Crunch: Energy Chargers
(Length: 1:08)
Fresh ideas for staying engaged
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The Time Crunch: Energy Suckers and Time Gobblers I
(Length: 1:44)
Dealing with email, voicemail, and meetings that interrupt
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The Time Crunch: Energy Suckers and Time Gobblers II
(Length: 1:08)
More tips on minimizing interruptions at work
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The Time Crunch: Fast Fires
(Length: 1:41)
Knowing your priorities helps with the unexpected
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The Time Crunch: Fast Forwards
(Length: 1:06)
Top tips for reaching your goals
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The Total Team
(Length: 1:34)
Work groups, teams, and the Total Team
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The Upside of Conflict
(Length: 01:28)
It's better to embrace and not avoid conflict at work. (Recorded at the American Society for Training and Development International Conference)
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Thinking to Break the Box: Ask Better Questions
(Length: 3:40)
How do we expand our thinking? How do we get free of thinking ruts that lead to the same old approaches and conclusions? If we are to think outside the box, how do we break out of it?
There's a mistaken notion that managers and experts are paid to have the answers. Creative thinkers know that it's more helpful to expand the range of questions. Asking fresh questions is an essential break-the-box method.
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Thinking to Break the Box: Synergistic Thinking
(Length: 3:10)
Many creative insights are the result of synergistic thinking. One definition of synergy is combined action or cooperation. So, when you combine two or more unrelated factors to create something new, you’re actually thinking synergistically and creatively.
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Three Editing Questions about Language
(Length: 2:04)
Three questions for helping you pay attention to your use of language.
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Thriving in the Midst of Change
(Length: 02:39)
Making the most of changes at work and the rest of your life.
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Time Management for the Perpetually Challenged
(Length: 02:49)
Secrets for getting it all done while enjoying the process.
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To Blog or Not to Blog
(Length: 01:44)
Is your blog about work really such a good idea?
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Transitioning from the Military
(Length: 01:30)
by Alex GeorgeYour time in the military was well spent, now you can move forward.
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Tweak Your Job
(Length: 01:52)
Our jobs can always be made better. Here's one way to do it.
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Us vs. Them: Breaking Adversarial Thinking
(Length: 02:47)
Help people turn their focus toward resolving common problems.
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Values: Cashing your Emotional Paycheck
(Length: 02:13)
How to spot your values and then put them to work.
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Vision: Know Where You're Headed
(Length: 01:29)
Designing what's possible and starting to make it real.
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We Are All Self-Employed
(Length: 01:20)
Taking control of your career by seeing your work as your business.
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Wellness Works
(Length: 01:20)
Choose to live well to work well. (Recorded at the American Society of Training and Development Conference)
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What about Sarcasm?
(Length: 02:48)
Whether you dish it out or you're the target, here's what to do about it.
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What's Wrong with a Little Competition?
(Length: 02:47)
Advantages and disadvantages of competition in the workplace
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When the Boss is Wrong
(Length: 01:38)
How to know if it's time to confront the boss and how to do it right.
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When You're the New Kid on the Block
(Length: 02:15)
What to know as a new hire
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Why Appearances Matter
(Length: 02:55)
Look at what you're wearing through the eyes of your customer.
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Why Customers Buy Anything
(Length: 02:13)
Customers have logical and emotional needs.
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Why Customers Rant and Rave
(Length: 02:52)
If you think about it, opportunities to make people smile literally surround you every day, especially your customers. So, how many will be raving about you soon?
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Why Do You Exist?
(Length: 1:39)
Co-creating your team’s purpose
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Winning at Politics
(Length: 01:42)
Getting what you want and working through others.
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You Are So Fired!
(Length: 01:59)
What to never do on the job. Or anywhere else for that matter.
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Your Brand, Your Reputation
(Length: 1:51)
Creating one that matters
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Your Personal 360
(Length: 02:30)
Getting clear about how you're doing on the job by tapping those around you.
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Your Praise can be Juicy or Stale
(Length: 2:12)
How to make it juicy
Knols
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10 Great Ways To Say Thanks
by Lynda SilsbeeWithout great employees, most businesses would suffer ― if not shut down. That’s why smart managers find ways to thank workers for their efforts. This brief article suggests 10 big and small ways to acknowledge employees and make them feel appreciated.
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12 Ways to Thrive in Challenging Times
by Carol Kinsey GomanA dozen tips to consider, whether you feel secure or think your job may soon disappear
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17 'Must Ask' Questions For Planning Successful Projects
by Adele Sommers17 insightful queries that can expose the uncertain aspects of your project, and thereby help you avoid expensive surprises
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3 Ways To A Happier And More Productive Workplace
by Lynda SilsbeeIn today’s shaky economy, many employees have the doldrums. After all, they face longer work days and heavier workloads, and they fear losing their jobs over using vacation or sick time. With a stressed work force, morale and productivity may be low. To boost employees’ spirits and get them working at full speed, employers should foster a more humanistic attitude in their companies. This brief article offers three tips to help them get started
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4 Ways To Stamp Out Unethical Behavior
by Lynda SilsbeeUnfortunately, eliminating immoral actions is not easy, because there are many complicated reasons for why unethical behavior goes unchecked at some companies. They range from having a corporate culture more concerned with results than how they’ve achieved them to lacking adequate policies and procedures for whistle-blowing. But change isn’t impossible. This article reviews four ways to efficiently and cost-effectively improve ethics among employees.
1. Revamp your company’s hiring process
2. Develop a business code of conduct
3. Work with managers
4. Create an ethics hotline
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6 Mistakes Managers Make Delivering Performance Reviews
by Lynda SilsbeeAsk employees how supervisors could improve the performance review process and you’ll probably get more responses than you know what to do with. This article addresses six common mistakes managers make and how they can improve.
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6 Steps To Becoming A More Effective Leader
by Lynda SilsbeeWhat makes a leader great? One key skill is the ability to garner the support of others. And good leaders realize they must continually enhance their skills and set an example for the rest. This brief article offers six steps to becoming a better leader.
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7 Secrets to Psych Yourself Out of Pre-Presentation Jitters
by Dianna BooherSeven hints helping you deal with that sense of discomfort known as stage fright.
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7 Steps for Pinpointing Your Audience and Designing Your Offerings (Part 1)
by Adele SommersSeven recommendations for identifying your audiences, discovering the most compelling ways to speak to them, and then using the information you gather to create your book, product, service, Web site, or custom solution.
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7 Steps for Pinpointing Your Audience and Designing Your Offerings (Part 2)
by Adele SommersIn Part 2 (this article), we’ll explore the remaining steps in the sequence to continue determining what to offer your audiences.
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Aim Your Sights at Your Customers' Downstream Success
by Adele SommersBy using a variety of techniques to expose more of your clients’ and customers’ needs, you can pinpoint more completely the project, product, or service requirements.
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Aligning Consequences: 4 Keys To 'Walking Your Talk'
by Adele SommersAligning consequences with expectations is easier said than done. But by becoming aware of and applying these cause-and-effect principles, you’ll encourage the very best performance from your colleagues and staff.
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Apologize--Do It Wrong and You'll Be Sorry
by Dianna BooherSuggestions on good ways to apologize and preserve the relationship with coworkers and friends.
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Appraising Performance: The Slide Show
by Cynthia ClayMany supervisors dread conducting the periodic performance appraisal discussion. That's often because they don't have a framework to make the discussion painless, constructive, and valuable. We see the discussion as a slideshow in which supervisor and employee revisit events and experiences.
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Are You Aligning Your Business Purpose with Your Passions in Life?
by Adele SommersFrom sending crystal-clear, compelling marketing messages, to maintaining our business momentum, to developing a distinct competitive advantage around an appealing cause, nothing speaks as powerfully as doing what we love.
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Are You Getting Ready To Explode? (Growth-wise That Is!)
by Adele SommersEstablishing a robust foundation, developing personnel expertise, removing obstacles to productivity, aligning consequences, managing projects, and refining customer experiences with your offerings can produce an organization that thrives on growth — and then sustains its momentum through constant refinement.
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Ask The Advisor: Are Your Employees Breaking The Dress Code?
by Lynda SilsbeeHow to handle the don'ts of employee dress codes.
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Ask The Advisor: Cutting The Slack
by Lynda Silsbee4 ways your organization can maintain productivity
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Ask The Advisor: How To Deal With The Wayne Arnolds and Nelson Muntzes of The Workplace
by Lynda SilsbeeBullying in the workplace.
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Attracting Latinos for Long-term Success
by Robert RodriguezWhy the Latino workforce matters, plus effective tactics and strategies for finding Latino talent
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Back to Basics with These Communications Tips
by Liz GuthridgeSeven tips for better communications at work.
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Become a Better Communicator by Keeping Your Mouth Shut
by Kenny MooreA former monk reveals the value in being silent at work.
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Become Idea-Prone
by Jack FosterIn need of a good idea? Look no further.
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Boosting Productivity: 10 Ways To Eliminate Obstacles To Success
by Adele SommersAre you unsure of where to begin identifying your burning hassles? Try asking your staff or colleagues what’s impeding their work. Remember to use these ground rules: No blaming or accusing! Everyone should feel free to speak up without being criticized, and everyone can help brainstorm the solutions.
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Building Consensus: The Art of Getting to YES
by Michael WilkinsonDifferences of opinion can derail many meetings. Here are some tips for managing and leveraging disagreements.
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Building the Total Team: A Lesson from Professional Sports
by Cynthia ClayWhether it's the NHL, NFL, WNBA, major league baseball -- name your league or team -- there is always something going on in professional team sports. When they are playing effectively, sports teams teach us much about building the Total Team. We'll look at some of those lessons.
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Building Trust in an Uncertain World
by Drs. Dennis and Michelle ReinaThe importance of building trust to improve employee satisfaction, productivity and profitability
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Can't We All Just Get Along? 6 Steps To Handling Team Conflict
by Lynda SilsbeePersonality clashes, work style differences, deadline stress and petty irritations can take a toll on a team’s productivity and cause morale to plummet. That’s why managers play such an important role in leading the team or project. If your managers are struggling to keep their teams focused and respectful of each other, take comfort in the fact that they’re not alone. This article details six steps that your managers can employ to effectively deal with conflict within a team.
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Coaching and Counseling
by Lynda SilsbeeHow everyday coaching boosts performance, what makes an effective coach, when counseling is needed, and how coaching and counseling create change.
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Communicate With People The Way THEY Need To Communicate
by Carolyn ThompsonDesign your communication around the preferences and expectations of your receivers. With a bit of practice, you’ll see a dramatic increase in your communication effectiveness!
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Continued Performance Management Success
by Lynda SilsbeeMany organizations define performance management — procedures for monitoring employee performance — narrowly or ignore it altogether. Progress is not always smooth, and resistance can cripple a design team. This article provides four fundamentals that can ensure a current system’s success or be used to create a new performance-management system.
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Corporate Funerals and the Joy of Change
by Kenny MooreAny transition worth it's salt must be intentionally experienced and even celebrated. Here is a prime example.
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Creating Meaning at Work
by Jamie WaltersHow to discover meaning in your work and encourage your co-workers to do the same.
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Dealing with Anger and Insults
by Lynn Gaertner-JohnstonConsider these suggestions on how to handle angry, hostile, or mean-spirited written messages when a phone conversation or a face-to-face meeting won’t work.
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Designing Information To Help People Act Quickly
by Adele SommersConsider using information design principles -- classifying, chunking, simplifying, arranging, and illustrating -- to help guarantee their success.
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Diversity Means More Than Just Numbers
by Lynda SilsbeeDiversity is no longer just about race and gender. It’s about providing a climate in which all employees, regardless of background and beliefs, know their contributions are valued. It also now encompasses vendors, suppliers and business partners. Embracing differences and inclusiveness is the name of the game. This article discusses how to compete in a diverse global economy, including starting the process and committing to diversity.
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Do You Know What Your Body Just Said?
by Carol Kinsey GomanSuccessful body language tips for the workplace and life.
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Don't Forget to Breathe
by Jennifer Kahnweiler, Ph.D.A simple way to focus: breathe
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E-Mail: The Shortest Distance Between You and Trouble
by Lynda SilsbeeHere are some ways to protect your company from devastating e-mail consequences.
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Effective Selling: Does your aroma come on too strong?
by Nani PaapeIs your fragrance or cigarette smoke losing you sales?
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Eight Indicators of an Extraordinary Group
by Geoff BellmanDiscover the key traits of highly effective teams.
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Electronic Support Systems: A Great Way To Stretch Expertise
by Adele SommersThis kind of guidance can come in the form of interviews, tightly interwoven tips and hints, overviews, demonstrations, wizards, decision guidance, calculation tools, and other systematic interactions that intelligently aid people in achieving their goals.
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Engaging Your Team for Success
by Cindy VentriceSeven tips for team leads who want to spur high performance in their people
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Enhancing Employee Performance With Regular Feedback
by Lynda SilsbeeProviding employees with feedback is an important part of every supervisor’s job. People need to know what they’re doing right or wrong and how they can do better. But often managers provide ambiguous details or no positive reinforcement. This article explains how to give workers feedback to improve their performances.
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Five Easy Steps To Guide Employees In Negotiating Promotions and Raises
by Jeanette NydenAccording to a recent job satisfaction survey of full-time employees, 69.1% of employees feel that they are underpaid for their qualifications. Here are some additional statistics: There are 2 out of 3 employees walking around feeling underpaid and 1 in 3 employees are seeking job growth opportunities that will presumably lead to more pay.
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Five Tips to Improve Your Personal Curb Appeal
by Carol Kinsey GomanThe essential elements for making the best impression in face-to-face contacts with your colleagues and clients.
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Flexibility = Productivity
by Lynda SilsbeeFlexibility in the workplace can take many forms. There’s growing evidence of businesses that accommodate how their employees get their jobs done are reaping benefits like never before.
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Focusing on Consistency (Part 1)
by Adele SommersTo recognize the value of consistency in customer retention and in over-delivering on promises, both explicit and implied.
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Focusing on Consistency (Part 2)
by Adele SommersThis article, Part 2, explores four more techniques that can help ensure top-to-bottom consistency in creating positive customer experiences.
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For Greater Success, Get Good Promises
by Jeffrey and Laurie FordThe 5 parts to getting things done at work by getting good promises
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Four Steps on the Path to Influence
by Cynthia ClayInfluencing effectively, gaining support for ideas and plans, listening to understand objections, and collaborating to determine a solution -- these are key responsibilities of both parents and human resource professionals. Here are four steps to take to handle these responsibilities well.
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Getting to Team Synergy, part 1
by Elizabeth Doty -
Getting to Team Synergy, part 2
by Elizabeth DotyTeams are interdependent. Learn how they are, and why it matters.
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Glow
by Lynda GrattonHow you can radiate energy, innovation and success to create a great work environment and deliver superior value through work
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Great Advice
by David SchmaltzAdvice about, well, the flimsy value of getting and giving good advice.
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Grooming Your Stars For Greatness
by Lynda SilsbeePromoting from within is a sound strategy for most businesses. It’s a way to keep high performers in your organization, retain the company’s investments in human capital, motivate the staff to see that success is rewarded and fill top spots efficiently. But promotions can backfire if they’re handled incorrectly. Putting your stars into roles that they’re not suited for or moving them up before they’re ready can quickly erase all the benefits of promoting from within. This article explains how doing your homework before, during and after the transition helps ensure your organization and employees both get the full benefit of promotions.
But promotions can backfire if they’re handled incorrectly. Putting your stars into roles that they’re not suited for or moving them up before they’re ready can quickly erase all the benefits of promoting from within. By doing your homework before, during and after the transition, your organization and employees will get the full benefit of promotions
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Gut Check: Hearing Your Intuition
by Jamie WaltersUse and benefits of intuition in the work place.
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Have You Ever Tried Being A Peacemaker?
by Sue MillerHere are several ways to politely engage in "peacemaking".
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High Anxiety: How To Assess Performance and Lower Stress
by Lynda SilsbeeEvaluating employee efficiency is a process, not an event. Then why is it usually such a dreaded - and often poorly managed - workplace function? Employers may look at the process as a time drain, perhaps even superfluous. Meanwhile, workers may not understand its potential benefits and may even fear subjective judgment. In reality, performance assessments are objective ways to improve both employee and organizational performance. A comprehensive system correlates behavior with results, helps justify salaries, promotes worthy performers and, if necessary, terminates poor ones. This article examines how to conduct the performance evaluation process painlessly.
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Holding Effective Meetings Can Be Easier than You Think!
by Adele SommersWith a little fine-tuning, you can convert your meetings from profit stealers into profit boosters.
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How Do You Measure Your Customer's Wow Factors?
by Adele SommersBy continuously measuring your customer "wow" factors — such as ideal features and functions, ease of use, simplicity and elegance, and error-free operation — your efforts will pay for themselves many times over through customer loyalty, a solid reputation, and increased profitability.
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How To Get Out Of 'Project Overwhelm'
by Adele SommersThis article explains how to get out of "project overwhelm" and restore sanity to your endeavor. It may be time to regroup and swiftly chart a new course.
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How To Say Thank You
by Lynn Gaertner-JohnstonSend an email, jot a note, write a card of thanks. Make someone feel valued. Be grateful and show it.
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How to Write an Apology
by Lynn Gaertner-JohnstonApologies communicate the message “I respect you” without actually using those words.
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How to Write E-Mail That Gets Results
by Natasha TerkSteps to better your professional email communications, and common problems to avoid.
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How to Write Faster and Get Results
by Lynn Gaertner-JohnstonHelpful tips on writing quickly, effectively, and efficiently in your business.
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How to Write Persuasive Business E-mail
by Natasha TerkDo's & Don'ts of writing an email that sells.
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I'm Sorry.
by John KadorAn effective apology can repair strained customer relationships and avoid lawsuits. Here are ten ways to get it right.
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Identity Theft Precautions For Your Office
by Lynda SilsbeeIt happened to Bank of America when employees stole customer financial records and sold them to collection agencies. It happened to LexisNexis when hackers accessed the personal information of hundreds of thousands of people. “It” is that hot button issue on everyone’s mind: identity theft. This article discusses best practices, including creating a policy and minimizing use of sensitive data, to prevent identity theft in your office.
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Improve Internal Service
by Lynda SilsbeeMany organizations take great strides to improve customer service, but neglect to examine the service their employees provide each other — or internal customers. By failing to look at how workers serve each other, businesses are missing opportunities to enhance their external clients’ satisfaction. This brief article looks at ways to foster internal customer service.
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Is A Master Mind Group On Your Horizon?
by Adele SommersDeveloping the perfect Master Mind or other support network can take a bit of work. Parties who mirror your values and are qualified to meet your particular needs aren’t always easy to find.
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IsYour Writing Too Abrupt?
by Lynn Gaertner-JohnstonSeven simple ways to warm up your writing and reduce the risk of abruptness
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Just Say No: How To Sound Positive When You're Negotiating The Negative
by Jeanette NydenSaying no does not have to be awkward or damaging to relationships. Saying no can actually help you do your job better. That's right; saying no can be a good thing. Negotiators say no all the time. The negotiators who are skilled at saying no are often the most respected and popular in their field because they are more likely to craft an agreement that meets the needs of both sides.
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Keeping Your Offerings Easy to Use (Part 1)
by Adele SommersKeeping your offerings simple and consistent, while simultaneously supporting whatever people are really trying to accomplish, should lead to years of customer gratitude and loyalty.
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Keeping Your Offerings Easy to Use (Part 2)
by Adele SommersPart 2 (this article), we’ll probe more deeply into how to reverse this trend by simplifying what we have to offer.
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Keys to Successful Project Management
by Cynthia ClayHaving a great project idea, and even having the perfect people to do the job, offer no guarantees that your project will succeed. According to Murphy, if anything can go wrong, it will. But with the right planning and preparation, you can ensure that your project sidesteps any pitfalls and succeeds. In this issue, we'll offer some important tips to skirt Murphy's Law.
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Know Can Do
by Ken BlanchardPeople today know a lot more about leadership and management than anyone ever sees. The gap between knowing and doing is probably wider than the gap between ignorance and knowledge.
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Know When to Hold Them and When to Fold Them; How to Build, Repair and Disband Work Teams
by Lynda SilsbeeWhen professionals think of the word “team,” they probably think of one thing: people pulling together for a common cause. But that’s where the commonality ends because each group differs in its objectives and the way it operates. Moreover, each team’s lifespan varies: Some start out strong and die quickly, while others work effectively for years. This article discusses when organizations should assemble a team, spend time rebuilding it or simply pull the plug.
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Leadership Learning Transfer
by Telly CourialisSupervisor Involvement. Involving the participants’ supervisors and gaining their support to facilitate the training creates a supportive transfer environment.
Coaching. On-site trainer coaching with each participant on his/her individual work-related problem/s is provided to generate ongoing interest and provide immediate feedback.
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Leading at Net Speed: How to Stay on Course
by Cynthia ClayToday's leaders face countless challenges, familiar and unfamiliar. But by following just a few clear principles, leaders can stay on course despite the pull in many directions. We look at five such principles: (1) Create an optimistic culture; (2) Promote collaborative relationships; (3) Encourage exceptional performance; (4) Focus for high impact; (5) Cultivate trust.
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Learning from Your Successes
by Cynthia Clay"What can we learn from our missteps?" and "What can we do differently next time?" are two questions that often come up in project debriefing sessions. But two other key questions -- especially useful in managing your career -- have to do with accomplishments. Ask yourself "What did I do well?" and "How did I do it?"
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Make an Impact with Storytelling
by Lynda McDanielHow to engage your business readers with good storytelling
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Make Testing and Evaluation Your Best Friends
by Adele SommersBy making testing and evaluation your partners and allies, you will give your brand and offerings enormous competitive advantages.
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Make Your Sales Compensation Plan Hit The Mark
by Lynda SilsbeePinpoint weaknesses, redesign your plan, and support your strategic vision for an excellent compensation plan.
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Making the Business Case for Transformation through Training
by Edward TrolleyDiscussing how and why training employees can turn profits.
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Managing Project Risks (Part 1): Don't Be Snared by These 6 Common Traps
by Adele SommersYou and your team can learn to avoid project pitfalls by paying close attention to the cause-and-effect relationships among these six important keys!
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Managing Project Risks (Part 2): 10 Major Mistakes Your Team Can Avoid
by Adele Sommers10 major mistakes to avoid (or risks to flag) when choosing, estimating, and staffing your projects.
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Managing Project Risks (Part 3): How To Quickly Assess Potential Pitfalls
by Adele SommersThis article (Part 3 of the series) explains how you can quickly evaluate any risks you’ve identified to see whether they’re likely to overwhelm your project.
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Managing Project Risks (Part 4): A Simple Risk Mitigation Process
by Adele SommersThis article (Part 4 of the series) takes you through asimple, four-step risk management process.
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Managing Time in Fast Forward
by Cynthia Clay"Fast forward" is normal speed in business today. As we move through meetings, demos, projects, plans, phone calls, contacts, and videoconferences, it is difficult (if not impossible) to set our days on "Pause." And "Stop!" is our last resort. In this article, you will find strategies -- some new, some tried and true -- for managing time in fast forward.
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Meet Your Customers More than Halfway: Anticipate Their Circumstances of Use (Part 1)
by Adele SommersBy packaging the components of your products in complementary formats, you can help your customers consume what you offer in any mode they choose. You’ll also provide more value than your competitors will by giving your audiences more convenient ways to learn or do what they’ve turned to your offerings to receive.
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Meet Your Customers More than Halfway: Anticipate Their Circumstances of Use (Part 2)
by Adele SommersThis article, Part 2, addresses an often-overlooked arena — how people might try to use products or services in unusual or even extreme circumstances.
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Meet Your Customers More than Halfway: Anticipate Their Circumstances of Use (Part 3)
by Adele SommersIn Part 3 (this article), we’ll explore another aspect of meeting our customers more than halfway by screening their eligibility for what we have to offer.
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Meeting Change with Resilience
by Marla MasonHow do we use the challenges presented by change to strengthen our skills and boost our creativity?
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Meeting Change With Resilience: Preparing For Change
by Cynthia ClayWhat has changed lately? In business, roughly everything: the economy, technology, travel, tourism, employment rates, energy costs and availability, regulations, the global marketplace, and more. Change is everywhere -- some of it anticipated, some without notice. In this article, you will find four key questions. Answering these questions will help you prepare yourself and your organization for the inevitable changes ahead.
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Navigating Change and Uncertainty by Rebuilding Trust
by Drs. Dennis and Michelle ReinaSeven steps to restoring trust at work in uncertain times
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Negotiation Preparation on the Fly: Five Down-and-Dirty Questions You Should Answer Before Your Next Negotiation
by Jeanette NydenMore and more, negotiations happen in pieces and on the fly, meaning that you quickly shoot off an e-mail or leave a voicemail in response to someone else’s e-mail or voicemail. This disjointed approach to negotiating will not change for the better any time soon. Negotiation preparation improves outcomes. In fact, it is the single-most-important thing you can do to influence the negotiation in your favor.
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Off to the Races: A Five-Step Model
by Cynthia ClayIt's time to plan for a major event, a triathlon. How will you prepare for this goal of a lifetime? And how about new employees at your organization? Are they being prepared to hit the ground running, or are they slowed down at speed bumps not of their making?
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Performance Appraisal On Purpose
by Cynthia ClayPurposeful performance appraisals produce effective outcomes.
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Personnel Development: 7 Keys To Aiming Your Talent In The Right Direction
by Adele SommersYour staff will be much more productive and your customers more satisfied when you apply far-sighted personnel development instead of shortsighted luck.
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Preparing For Retirement, But Not Yours, Theirs; How To Cope With An Aging Workforce
by Lynda SilsbeeBaby boomers are quickly approaching retirement age, which may drastically affect many organizations’ workforces. This article explains how preparedness and willingness to step outside the business-as-usual model can help companies make this demographic reality work for them, rather than against them.
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Preparing Your Organization For The Impending Labor Shortage
by Lynda SilsbeeStrategies you can employ to reduce the effect of the upcoming labor shortage on your company.
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Psychology 101; The Right Ways To Use Employee Testing
by Lynda SilsbeeFor years, companies have turned to personality tests, behavioral assessments and even psychological screening instruments to gather data about individuals when building teams, making decisions about whom to hire or promote, and addressing other employment issues. But a 2005 U.S. Circuit Court of Appeals ruling shed new light on the uses and limits of these assessments. Although the case has put the MMPI and similar tests in the spotlight, it hasn’t halted their use altogether. This article explains ways employers use — and misuse — these assessments.
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Quality Lives In The Eye Of The Beholder
by Adele SommersRemember that quality in perception is not a substitute for quality in fact. But it can go a long way toward minimizing customer and client dissatisfaction, as well as powerfully reinforcing stellar quality when you ultimately deliver it.
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Raising The Bar On Work/Life Balance
by Lynda SilsbeeMany supervisors have trouble creating a workplace where there is virtually no turnover and they no longer have to pay steep agency fees to fill difficult positions because qualified candidates are waiting in line to work for their companies. This article explains how helping workers balance their careers and personal lives will help employers craft a productive workplace.
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Reap What You Sow
by Lynda SilsbeeCreating a successful and objective performance review process.
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Recipe For success; Measurements Should Reflect Your Strategy, Goals And Initiative
by Lynda SilsbeeThere are traditional measures HR uses — the number of people hired, turnover rates and the number of training hours delivered — but this data focuses on activity, not necessarily value. This brief article explores how using more meaningful metrics better illustrates the value HR brings to your company.
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Retention: Cost Effective Ways To Improve
by Lynda SilsbeeWays you can retain key employees on a tight budget.
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Setting and Achieving Goals: Six Questions
by Cynthia ClayIt's always a good time to set and work toward goals, especially at the beginning of a new year. But every now and then we need to think too about how we set and achieve our goals. Are we doing the right things to achieve meaningful results? Does our approach work for us and for our teams? Consider these questions.
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Setting the Criteria and Conditions For Success
by Adele SommersThis article explains how developing a set of"business success criteria" can help you select a worthwhile undertaking with much deeper insight, and thus establish conditions for successfully pursuing it.
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Seven Steps to Your Goal
by Lynn Gaertner-JohnstonAlthough we cannot control our readers’ behavior, we can easily adapt our writing to improve our results. Here are seven steps guaranteed to improve your chances of achieving your objectives.
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Six Steps to an Inspiring Work Culture
by Cynthia ClayA leader sets the tone for employee performance throughout the organization. These six specific actions -- which involve vision, values, stories, branding, and other elements -- can lead your staff to higher performance through a work culture that inspires.
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Six Steps to Written Communication that Gets Results
by Natasha TerkSix-step writing process to get the results you want from your written communication.
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Slim Down Your Writing
by Lynn Gaertner-JohnstonTo trim your sentences, cut extra words and phrases.
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Strategies To Improve Meeting Effectiveness
by Lynda SilsbeeDuring the past 20 years, meetings have proliferated in corporate America at a rather alarming rate. For instance, the average business professional was in several meetings about six hours a week in 1982. By 1995, the same business professional spent more than 12 hours a week in meetings. Unfortunately, more than 50% of meeting time is wasted. Corporations often have to carry the huge cost of these meetings. This article offers basic strategies that can help businesses curb meeting waste.
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Telling Compelling Stories
by Lynda SilsbeeStories help people make a personal connection to the learning experience they are on – a connection that helps them remember what they learned long after the training session has concluded.
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The 10 Principles of Resolutionary Thinking
by Stewart LevineIntention is everything when your aim is resolution. Here are the 10 things you need to keep top of mind when entering into and working through this kind of critical relationship.
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The Art of Relationship at Work
by Jamie WaltersThe importance of relationships in today's workplace, and how to strengthen them.
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The Cure for Your Training Department
by Jim HopkinsA straight-forward way to make your organization's training group as healthy and productive as possible
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The Introverted Leader: Thriving in the extroverted business world
by Jennifer Kahnweiler, Ph.D.Introverted leaders, the challenges they face and how they can thrive
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The Masterful Strategy Meeting
by Michael WilkinsonA step-by step guide to running meetings that can produce powerful strategies for your organization
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The Power of a Smile--Yours
by Jennifer Kahnweiler, Ph.D.How often we smile at work has an impact on our effectiveness.
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The Power of Everyday Mentoring
by Chip BellMentoring as an every day event leading to business learning, growth and success
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The Rules of Engagement: How To Increase Productivity and Keep Your Best Employees
by Lynda SilsbeeImproving performance, increasing productivity, and keeping your best employees.
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The State of Customer Service: What's Your Score?
by Cynthia ClayDeveloping systems and skills to deliver effective customer service.
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Thinking to Break the Box: Asking Fresh Questions
by Cynthia ClayWe often talk about the need to think outside the box. Yet typically it's our thinking methods which create that legendary box. We box ourselves in by the way we approach an issue, problem, or opportunity. Here are some useful springboards for thinking to break the box, which involve asking different kinds of questions.
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Three Internal Disconnects That Lead To Employee Frustration and Customer Angst
by Adele SommersWe can minimize employee and customer frustration by continually fine-tuning procedures and hand-offs within the organization.
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Tips for Giving Written Feedback
by Lynn Gaertner-JohnstonHere are nine tips to help you meet the challenges of written feedback.
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Tips For Removing 'Burning Hassles'
by Adele SommersHere are some tips for getting rid of those “road blocks” that are driving you, your colleagues, or your customers crazy.
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Tips for Removing 'Customer Hassles'
by Adele SommersRevealing and remedying annoying hassles can stem the exodus of cranky customers and help you begin building a base of “raving fans.” Your customers deserve no less than the very best of experiences with every facet of your offerings.
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Tips for Winning Proposals
by Lynn Gaertner-JohnstonFollow these 10 tips, and you will definitely increase your chances of having the winning proposal.
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Transforming Team Conflict: First Steps
by Cynthia ClayIt's easy to sink under team conflict, especially when it gets "resolved" negatively. But it's possible to thrive and succeed when we constructively transform team conflict. Transformation begins with acknowledging the value of conflict, increasing conflict competence, and giving conflict situations a neutral name.
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Transforming Your Meetings Culture: Establish Meetings Rights!
by Michael WilkinsonTransforming your meetings at work by agreeing on a list of Meetings Rights
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Uncovering The Secrets of Great Bosses
by Lynda SilsbeeThere are plenty of reasons to be a good boss. Perhaps, most important, employees with good bosses perform well and are fully engaged in their work — which creates results that support your business. But also keep in mind that, when people jump ship, they generally leave because of their boss, not their job. Researchers have even linked a poor relationship with a supervisor to depression and other mental health problems. This article offers some of the secrets of top leaders’ success.
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Using Positive Power
by Lynn Gaertner-JohnstonHere are steps to creating a positive experience through writing.
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Vital Success Measures: Keys to Rescuing Ailing Projects
by Adele SommersVital success measures help reveal why a troubled project has gotten off track and how to reframe its success. By 1) continuing to investigate where the project stands, 2) assessing and re-planning the project as needed, 3) resetting everyone’s expectations, and 4) aiming to deliver, you can resuscitate an ailing project and deliver the desired results.
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Want To Motivate Employees?
by Lynda SilsbeeHow to build team behavior and assign the right person to a job.
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What do You Want to be Caught Dead Doing?
by Kenny MooreIn the certain face of death, what in your life needes doing? A former monk shares his perspective.
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What Gen Y Wants You to Know
by Louise CarnachanGen Y-ers share their thoughts about today's organizations, working with their managers, and blending their work and their lives
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What Should You Really Say When Your Customer Complains?
by Bernice JohnstonHigh quality service consists of three elements:
1. Explicit quality: meeting the specifications,
2. Implicit quality: delivering on the implied and unstated, and
3. Benefit quality: delighting with the unexpected.
If you consistently deliver on #1 and #3 and work smarter on #2, you may never have to learn what to really say when the customer complains or how to turn a complaint around: you won’t have any!
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What to do in Tough Times
by Kathleen RyanWhen faced with tough economic times, choose engagement over self-protection.
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What Works For Generations X and Y At Work
by Lynda SilsbeeSuggestions on how to understand both the similarities and the differences between Gen Xers and Gen Yers. Tips to keeping them on the job, motivated and productive.
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What's Your Networking Quotient (NQ)?
by Mike DulworthThe Networking Quotient (NQ) self-assessment measures the strength of your current network and also your current networking capabilities.
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When Workers Dress Like It's A Day At The Park
by Lynda SilsbeeSome businesses, particularly if they have a strict dress policy, relax their rules during the summer. Others that already allow business-casual attire don’t feel the need to loosen standards even more. But in either situation, employees may take it on themselves to make the dress code more casual by simply wearing more relaxing apparel to work during the summer. This article reviews ways to ensure workers’ appearances match your organization’s expectations.
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Working With Communication Styles: A Tip Sheet
by Cynthia ClayWe are all different. That's a given. The challenge for us in the world of work is to recognize and adapt to style differences. Rather than going through our day thinking that others are "flaky" or "nit-picking," we need to work successfully with them. Here's a tip sheet on how to do it.
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Working with Purpose: A Powerful Key to Employee Engagement
by Kenneth ThomasImprove employee productivity by making work engaging through non-financial rewards
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Writing for 1.4 Billion Readers
by Lynn Gaertner-JohnstonThese are ten suggestions to writing effectively for viewers worldwide.
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Writing for High-Speed Readers: On the Pit Crew
by Cynthia ClayImagine yourself on the pit crew of a high-speed auto racer. You want your vehicle and your team to win. But winning will require -- among other things -- efficient, foolproof, lightening fast communication. How can you communicate at high speeds? Read these 16 tips on writing for high-speed readers.
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Writing Messages of Comfort and Condolences
by Lynn Gaertner-JohnstonIt’s thoughtful and appropriate to send messages of comfort and condolences to anyone you know—not just friends and family but employees, clients, customers, vendors, and others. Everyone will appreciate your caring message in his/her time of discomfort and loss, and you will feel good about having connected with them.
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Writing Tips for RecentGraduates
by Lynn Gaertner-JohnstonSix tips about writing for business
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Your Personal Brand: Becoming a More Authentic and Effective Leader
by Karl SpeakHave a real impact on how people see you--for the better.
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Your Real Work: Management As More
by Dan KennedyAs the one in charge, your real work is about more than getting the job done. It's about your people being engaged in getting the job done.
Insight Interviews
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A New Perspective: Be the Hero
Noah Blumenthal
Changing how we work by changing our stories
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A Relationship of Trust
Joanne Ciulla
What employees need to expect and employers need to deliver for a workplace that works well for all
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Being Proactive: Getting what you want, dealing with difficult people, balance
Sharon Jordan-Evans
Ideas for getting what you want, working with difficult people, and career/life balance
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Career Growth: Grow Where You're Planted
Joe Frodsham
Six practices for making the most of your career without leaving your job
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Career Growth: Purpose, Passion, and Your Roadmap for Change
Carol Vecchio
How to renew yourself and your career, and make the most of the changes that come your way
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Coaching at Work: Coaching for Results, Success and Fulfillment
Karen Kimsey-House
How managers can coach best, and how to find a coach for ourselves
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Communicating Well: Your Golden Opportunity
Dianna Booher
Communication tactics for day-to-day workplace and leadership success
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Connecting at Work: A New Conversation
Peter Block
How a new style of conversation creates real connections with our coworkers--and change that matters
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Effective Selling: Make Every Call Count
Art Sobczak
Your primer for successful selling by phone
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Email Ease
Mike Song
How to cut your email clutter, be more productive, save time, and communicate better online.
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Extreme Success
Rich Fettke
Why increased effort and longer hours aren't the answer -- and what is.
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Freeing Yourself from the Compromise Trap
Elizabeth Doty
When your challenges at work are calling for you to bend too far, it's time to play a new game.
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From Conflict to Collaboration
Stewart Levine
A master "resolutionary" shares his 7-step model for achieving true resoution
And be sure to read his knol, 10 Principles of Resolutionary Thinking here.
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Getting Things Done When You Are Not In Charge
Geoffrey Bellman
A useful, real world approach to making things happen
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Golf and Business: More Than A Game
Jim Corbett
Why business and golf are a perfect match--and your perfect opportunity
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Leveraging Spirit at Work
Judith Neal
A pionoeer in the field of workplace spirituality shares why and how we can foster spirit at work.
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Negotiating Works
Jeanette Nyden
Tips for getting what you want with others on the job
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Seeing Systems: The Power of Context
Barry Oshry
A leading thinker in systems theory shows us how at work--and in life--context is everything, and given that, what we can do about it.
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The Abrasive Manager
Laura Crawshaw
When bosses are abrasive, everyone loses. The good news is that they can change. An expert tells you how.
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When Teams Become Extraordinary
Geoff Bellman
Teams of people can sometimes transcend what other groups accomplish and experience along the way. Find out what such extraordinary groups are all about.
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Your Brain at Work: iBrain
Gary Small, M.D.
How your brain and the brains of your coworkers are remapping, retooling, and evolving.
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Your Relevance: Do You Matter?
Barbara Thomas
How to show up, plus stay fresh, noticed, and on your game
Blog Posts
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"Why Do We Need To Change?"
15 minutes to Learn
A Mandated Business Directive!
A powerful question to ask when you have received lousy customer service
A Success Secret that Can't Be Taught
A Time In Your Career to Get Help
A Year Without Learning
Accepting Help Doesn't Mean You Failed
Ask them “What do you do best?”
“What Have You Learned This Week?”
Building High-Impact Leaders
Business Etiquette
Catch Them Doing Something Right
Committing To Change in 2008
Communication Then and Now
Department Appreciation Days
Develop Employees During the Slow Times
Do I have to Train Management Development Skills?
Don't judge a book by its cover
Everyone Is Your Customer!
Five-Step Model to Quick and Easy Testimonial Letters
Get to the Point
Giving and Getting Support
It is Time to Thaw Out!
Just Try Listening More
Learning and the Liberation Effect
Lessons from the Sports Page
Let's get rid of management
Looking out for your employees in bad economic times
Making Lemonade out of Lemons
Managing The Recovery
Mastering the Bridges
Mind Over Matter
My Favorite Management Acronyms – Part 1
My Favorite Management Acronyms-Part 2 .
My Management Lessons from the past year
New Year's Resolutions - they're not just for losing weight
Ready to be a Starter?
Rest, Relax and Rejuvenate
Selling's a Beach
Should I Resign or Get Fired?
Show Up, Tell the Truth, and Trust the Process
Show Up, Tell the Truth, and Trust the Process
Taking the Plunge into Google Notebook
Thank You for the Rude Service!
The 4-Hour Workweek - Part 1
The 4-Hour Workweek - Part 2
The Age Of Speed And Your Authentic Purpose
THE BEST INVESTMENT IN TURBULENT TIMES
The Boss's Pet
The Danger of TWIAB Thinking
The Dip: When to quit and when to stick
The Dream -- And the Rest of the Story
The importance of Last Impressions
The Passion and the Paycheck
The Power of Recognition
The Problem Is Not the Problem - It's Motivation
The sky is falling! No, the world is flat!
The State of Happiness
The Three Ghosts
Think of success as a game of chance...
Training For Them, Learning For Us
Trust - Who Needs It?
Undercover Boss
What questions did you ask yourself this week?
Work-Life Balance Becoming a Key Tool for Retention
Wrtng n th age of txtg ("Writing in the Age of Texting")
You Can’t Do Business During Times Like This. Or Can You?