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Content by Label
MANAGING AND SUPERVISING
Podspots
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1 to 10
(Length: 01:12)
A question rich with possibilities for you, your team, and your customers
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A Matter of Style
(Length: 2:54)
How different personal styles at work make for challenges—and opportunities
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Appreciative Inquiry
(Length: 01:31)
Instead of problem-solving, try this.
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Asking For Change
(Length: 02:37)
How to ask people to change their behavior.
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Building a Team Like No Other, Part 1
(Length: 2:08)
The Ingredients of a Total Team, 1-3
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Building a Team Like No Other, Part 2
(Length: 1:57)
The Ingredients of a Total Team, 4-7
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Catch Them Doing Something Right
(Length: 01:28)
Managing is more than problem solving. (Recorded at the American Society for Training and Development International Conference)
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Coaching to Redirect: Key Element One
(Length: 5:15)
There are three key elements to creating a constructive coaching environment. This podspot explores the first one: giving feedback that can be heard and acted upon.
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Coaching to Redirect: Key Element Three
(Length: 2:06)
The third Key Element for constructive coaching is to recognize and appreciate performance improvement. Who should you praise today?
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Coaching to Redirect: Key Element Two
(Length: 4:32)
This podspot explores the second key element for giving effective feedback: Take ownership of your observations to reduce defensiveness.
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Coaching to Redirect: The Mindset of a Coach
(Length: 3:35)
Effective coaches have the mindset that they are helping their employees hit their targets.
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Coaching to Redirect: The Six-Step Model
(Length: 4:51)
Whenever you need to give constructive feedback to redirect performance and get the employee back on track, use the Coaching to Redirect Six-Step Model.
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Coaching's Core Beliefs
(Length: 1:21)
What to think about before you coach
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Conducting Appraisals Everyone Can Look Forward To
(Length: 3:52)
Six steps for conducting an effective discussion
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Creating a Supportive Climate, Part 1
(Length: 1:37)
Identifying motivators
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Creating a Supportive Climate, Part 2
(Length: 1:35)
Mentoring
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Creating a Supportive Climate, Part 3
(Length: 0:58)
Accountability, achieving and learning
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Creating a Supportive Climate, Part 4
(Length: 1:16)
Respecting every role
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Creating the Total Team
(Length: 2:11)
The five phases of teamwork
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Dealing with the Poor Performer
(Length: 2:51)
Start with understanding, and then help the person succeed
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Delegate to the Best
(Length: 3:51)
How to choose the right person for the task
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Delegating -- All the Angles
(Length: 01:37)
Delegation involves more than a hand-off.
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Delegating and Priorities
(Length: 3:02)
Knowing what to hand off
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Delegation Deficiency
(Length: 2:30)
What it is and why to avoid it
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Do You Hear Me?
(Length: 02:00)
Why paying attention pays for both of you.
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Encourage Creativity by Saying Yes
(Length: 01:58)
How to help your organization or team thrive.
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Failure: Winning by Losing
(Length: 01:33)
Failing fast to learn what you need to succeed.
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Getting the Right Start: First Things First
(Length: 2:28)
What you need to cover with new employees
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Getting the Right Start: Getting Focused
(Length: 2:30)
Helping your new hire start the work right
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Getting the Right Start: Getting Trained
(Length: 1:09)
Effective ways to encourage learning
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Getting Things Done with a Stalling Boss
(Length: 01:18)
Some tricks for getting things done in spite of a slow moving superior.
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Giving Feedback People Can Hear
(Length: 02:04)
Four ways NOT to give feedback, and how to do it right.
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Happy Employees Do Good Work
(Length: 01:24)
Sincerely supporting your people pays big dividends. (Recorded at the American Society for Training and Development International Conference)
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Hiring the Best Talent(needs Talent Matching Grid from p.19 )
(Length: 1:50)
Choosing Your Best Candidate
Using the Talent Matching Grid
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How to Coach
(Length: 2:13)
A step-by-step approach to coaching
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Interviewing for Skills and Talent
(Length: 2:33)
Knowing the difference is important
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Interviewing for Talent
(Length: 2:03)
Five steps for doing it right
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Know where you're going
(Length: 1:53)
Crafting a powerful vision
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Leading at Net Speed: Cultivating Trust
(Length: 3:02)
The leader who cultivates trust attends to the subtle and not-so-subtle messages that their behavior sends to a team. Lack of trust can cripple the organization’s ability to perform.
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Leading at Net Speed: Encouraging Exceptional Performance
(Length: 3:21)
The leader who encourages exceptional performance is focused on getting the best from everyone on the team. This attention to the development and performance of each individual means that the collective performance of the work unit is often exceptional.
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Leading at Net Speed: Focusing for High Impact
(Length: 3:02)
The leader who focuses for high impact knows that their attention to the goals of the team and their discipline in holding that focus will keep the team on track, no matter what is happening inside the organization.
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Leading at Net Speed: Promoting Collaborative Relationships
(Length: 3:30)
Learn how a leader builds honest communication that respects the needs of everyone on the team while at the same time, unflinchingly dealing with conflict, asking tough questions, and encouraging honest feedback.
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Making Fast Decisions
(Length: 01:54)
Tips for quickly tapping your head and your heart to make the best choices.
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Managers Don't Need to Know It All
(Length: 2:20)
by Tim JonesMany managers think that it's their job to have all the answers and solve all their employees' problems. They shouldn't try to.
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Managing Boomers
(Length: 01:35)
Supervising the people who have the most to give and, perhaps, a lot to learn
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Managing Gen Y-er's
(Length: 01:21)
Keeping the youngest workers engaged. (Recorded at the American Society for Training and Development International Conference)
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Managing Gen-Xers
(Length: 01:17)
Making the most of the Xer opportunity.
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Managing Generation Y
(Length: 02:22)
Make the most of your youngest and most energetic people
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Managing Projects by Design: Part 1
(Length: 2:20)
Whether your official title is project manager or not, when you’ve been charged with taking on and completing a project your objective is clear: get it done. This is the first in a series of Podspots that will show you how.
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Managing Projects by Design: Part 2
(Length: 1:47)
Planning your project involves identifying your tasks, putting them in order, and setting up your milestones.
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Managing Projects by Design: Part 4
(Length: 1:31)
When your team's project deadlines are being missed or poor performance has gotten in the way of getting things done, it's time to take corrective action.
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Managing Projects by Design: Part 5
(Length: 1:07)
Wrapping a project up successfully includes documenting the outcomes and recognizing success.
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Managing Your Older Workers
(Length: 01:49)
Getting the most with your most experienced people
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Meeting on the Fly
(Length: 01:49)
How to lead quickly called meetings that produce results.
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Micromanage This!
(Length: 01:20)
Managing the one who's over-managing you.
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Paying Attention to Values
(Length: 1:49)
Bringing values to life through the power of storytelling
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Performance Appraisals that Work
(Length: 3:17)
Best practices for helping your people improve
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Planning to Delegate
(Length: 3:43)
A simple model for doing it right
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Preparing for Appraisals
(Length: 3:40)
How you both can get ready
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Problems When Addressing Performance Problems
(Length: 1:16)
Speed bumps to watch for when addressing performance problems
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So You're Leading a Committee
(Length: 02:12)
How you can meet people needs plus task needs for high performing committees.
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Supporting Superior Performance
(Length: 1:47)
How coaching makes it happen
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Take Aim with Your Feedback
(Length: 02:28)
Crafting feedback that people will actually want to hear.
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The Art of Interviewing for Talent
(Length: 2:18)
How to discover the best person for the job
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The Discriminating Interview
(Length: 2:58)
What not to ask
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The Most Powerful Person in the Office
(Length: 02:35)
If you're the boss, you have more influence than you think.
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The Performance Improvement Discussion
(Length: 2:51)
A six-step conversation for changing workplace behavior
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The Performance Planning Process
(Length: 02:34)
by Mike WillsConsidering management and performance as a process rather than an event.
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The Power of Leadership in Each of Us
(Length: 01:06)
Make a difference by being an everyday leader. (Recorded at the American Society for Training and Development International Conference)
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The Quick and Dirty Meeting
(Length: 0:55)
Here's how to run meetings quick, dirty and right.
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The Time Crunch: Energy Suckers and Time Gobblers I
(Length: 1:44)
Dealing with email, voicemail, and meetings that interrupt
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The Time Crunch: Fast Fires
(Length: 1:41)
Knowing your priorities helps with the unexpected
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The Time Crunch: Fast Forwards
(Length: 1:06)
Top tips for reaching your goals
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The Total Team
(Length: 1:34)
Work groups, teams, and the Total Team
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The Upside of Conflict
(Length: 01:28)
It's better to embrace and not avoid conflict at work. (Recorded at the American Society for Training and Development International Conference)
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The Value of Mentoring
(Length: 01:38)
Encourage everyone on your team to grow. (Recorded at the American Society of Training and Development International Conference)
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Transforming Team Conflict: Conflict Happens
(Length: 2:57)
What you need to know up front
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Transforming Team Conflict: Conflict-Resilient Teams
(Length: 0:57)
Traits to look for and grow in your people
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Transforming Team Conflict: Step 1
(Length: 2:26)
Begin Peacefully
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Transforming Team Conflict: Step 2
(Length: 1:37)
Tell stories
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Transforming Team Conflict: Step 3
(Length: 0:58)
Play "What if?"
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Transforming Team Conflict: Step 4
(Length: 1:25)
Create lasting agreements
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Trusting Your Employees
(Length: 1:57)
by Jackie GalleanoSuccessful management of employees.
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What did you say?!
(Length: 3:34)
Making effective comments in performance reviews
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What to Look For
(Length: 4:48)
Assessing your employee before the appraisal
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When It's Time for Corrective Action
(Length: 1:55)
Steps to take when it’s not getting better
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When the Boss is Wrong
(Length: 01:38)
How to know if it's time to confront the boss and how to do it right.
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You and Your ADHD Co-worker
(Length: 02:52)
It's about working together
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Your Praise can be Juicy or Stale
(Length: 2:12)
How to make it juicy
Knols
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10 Great Ways To Say Thanks
by Lynda SilsbeeWithout great employees, most businesses would suffer ― if not shut down. That’s why smart managers find ways to thank workers for their efforts. This brief article suggests 10 big and small ways to acknowledge employees and make them feel appreciated.
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17 'Must Ask' Questions For Planning Successful Projects
by Adele Sommers17 insightful queries that can expose the uncertain aspects of your project, and thereby help you avoid expensive surprises
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3 Ways To A Happier And More Productive Workplace
by Lynda SilsbeeIn today’s shaky economy, many employees have the doldrums. After all, they face longer work days and heavier workloads, and they fear losing their jobs over using vacation or sick time. With a stressed work force, morale and productivity may be low. To boost employees’ spirits and get them working at full speed, employers should foster a more humanistic attitude in their companies. This brief article offers three tips to help them get started
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4 Ways To Stamp Out Unethical Behavior
by Lynda SilsbeeUnfortunately, eliminating immoral actions is not easy, because there are many complicated reasons for why unethical behavior goes unchecked at some companies. They range from having a corporate culture more concerned with results than how they’ve achieved them to lacking adequate policies and procedures for whistle-blowing. But change isn’t impossible. This article reviews four ways to efficiently and cost-effectively improve ethics among employees.
1. Revamp your company’s hiring process
2. Develop a business code of conduct
3. Work with managers
4. Create an ethics hotline
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5 Ways to Better Disaster Planning
by Liz GuthridgeSteps for effective disaster planning in the work place
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6 Mistakes Managers Make Delivering Performance Reviews
by Lynda SilsbeeAsk employees how supervisors could improve the performance review process and you’ll probably get more responses than you know what to do with. This article addresses six common mistakes managers make and how they can improve.
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6 Steps To Becoming A More Effective Leader
by Lynda SilsbeeWhat makes a leader great? One key skill is the ability to garner the support of others. And good leaders realize they must continually enhance their skills and set an example for the rest. This brief article offers six steps to becoming a better leader.
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7 Simple Ways to Improve Your Meetings
by Liz GuthridgeBest practices for running effective business meetings so that they don't control you
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Are You Getting Ready To Explode? (Growth-wise That Is!)
by Adele SommersEstablishing a robust foundation, developing personnel expertise, removing obstacles to productivity, aligning consequences, managing projects, and refining customer experiences with your offerings can produce an organization that thrives on growth — and then sustains its momentum through constant refinement.
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Ask The Advisor: Are Your Employees Breaking The Dress Code?
by Lynda SilsbeeHow to handle the don'ts of employee dress codes.
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Ask The Advisor: Should You Track Workers' E-mail and Internet Use?
by Lynda SilsbeeMonitoring employees’ use of company e-mail, the Internet and even instant messaging is a common practice in business today — and for good reason.
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Ask the Advisor: Will You Be in the Doghouse If You Allow Pets at Work?
by Lynda SilsbeeMany HR professionals and business owners are unsure of the issues they need to consider when allowing pets in the office. In addition to considering the industry and checking the office lease, they should keep in mind the interests of both animal lovers and non-pet owners. This article looks at items business owners and HR managers should review.
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Attracting Latinos for Long-term Success
by Robert RodriguezWhy the Latino workforce matters, plus effective tactics and strategies for finding Latino talent
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Become a Better Communicator by Keeping Your Mouth Shut
by Kenny MooreA former monk reveals the value in being silent at work.
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Boosting Productivity: 10 Ways To Eliminate Obstacles To Success
by Adele SommersAre you unsure of where to begin identifying your burning hassles? Try asking your staff or colleagues what’s impeding their work. Remember to use these ground rules: No blaming or accusing! Everyone should feel free to speak up without being criticized, and everyone can help brainstorm the solutions.
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Building the Total Team: A Lesson from Professional Sports
by Cynthia ClayWhether it's the NHL, NFL, WNBA, major league baseball -- name your league or team -- there is always something going on in professional team sports. When they are playing effectively, sports teams teach us much about building the Total Team. We'll look at some of those lessons.
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Building Trust in an Uncertain World
by Drs. Dennis and Michelle ReinaThe importance of building trust to improve employee satisfaction, productivity and profitability
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Can't We All Just Get Along? 6 Steps To Handling Team Conflict
by Lynda SilsbeePersonality clashes, work style differences, deadline stress and petty irritations can take a toll on a team’s productivity and cause morale to plummet. That’s why managers play such an important role in leading the team or project. If your managers are struggling to keep their teams focused and respectful of each other, take comfort in the fact that they’re not alone. This article details six steps that your managers can employ to effectively deal with conflict within a team.
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Coaching and Counseling
by Lynda SilsbeeHow everyday coaching boosts performance, what makes an effective coach, when counseling is needed, and how coaching and counseling create change.
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Coaching to Redirect: Pin the Tail on the Donkey
by Cynthia ClayThe childhood birthday party game Pin the Tail on the Donkey, with blindfolded children assisted by supportive parents to achieve the mark, smartly illustrates the elements of coaching to redirect employee performance. Apply these tips to create a constructive coaching environment and increase employee confidence.
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Communicating to Influence: Build Loyalty and Trust on Your Team
by Cynthia ClayCommunicating to Influence, that is, using our best collaboration and negotiating skills, gives us a key advantage when leading teams.
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Continued Performance Management Success
by Lynda SilsbeeMany organizations define performance management — procedures for monitoring employee performance — narrowly or ignore it altogether. Progress is not always smooth, and resistance can cripple a design team. This article provides four fundamentals that can ensure a current system’s success or be used to create a new performance-management system.
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Cost Reduction Within Marketing and The Sales Process
by Philip Krone11 steps you can take that will help increase revenues and hopefully reduce costs.
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Creating Meaning at Work
by Jamie WaltersHow to discover meaning in your work and encourage your co-workers to do the same.
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Delegating Smartly
by Cynthia ClayDelegation directly affects the bottom line. When it is done well, tasks are completed at the most efficient and least expensive level. Are your supervisors skilled at delegating? Or is productivity slowed by supervisors who try to do it all?
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Don't Let Missing Information Undermine Your Business Success
by Adele SommersBy systematically providing access to key information, and by using training appropriately, you can avert potential disasters, bolster employee morale, and cement a solid foundation for business success.
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Effective Employee Performance Management
by Lynda SilsbeeThree steps to developing an effective performance management system
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Electronic Support Systems: A Great Way To Stretch Expertise
by Adele SommersThis kind of guidance can come in the form of interviews, tightly interwoven tips and hints, overviews, demonstrations, wizards, decision guidance, calculation tools, and other systematic interactions that intelligently aid people in achieving their goals.
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Enhancing Employee Performance With Regular Feedback
by Lynda SilsbeeProviding employees with feedback is an important part of every supervisor’s job. People need to know what they’re doing right or wrong and how they can do better. But often managers provide ambiguous details or no positive reinforcement. This article explains how to give workers feedback to improve their performances.
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Five Easy Steps To Guide Employees In Negotiating Promotions and Raises
by Jeanette NydenAccording to a recent job satisfaction survey of full-time employees, 69.1% of employees feel that they are underpaid for their qualifications. Here are some additional statistics: There are 2 out of 3 employees walking around feeling underpaid and 1 in 3 employees are seeking job growth opportunities that will presumably lead to more pay.
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Five Leadership Guidelines: Your Personal Gyroscope
by Cynthia ClayAny leader can have a personal leadership gyroscope to stay on track and in balance.
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Flexibility = Productivity
by Lynda SilsbeeFlexibility in the workplace can take many forms. There’s growing evidence of businesses that accommodate how their employees get their jobs done are reaping benefits like never before.
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For Greater Success, Get Good Promises
by Jeffrey and Laurie FordThe 5 parts to getting things done at work by getting good promises
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Four Steps on the Path to Influence
by Cynthia ClayInfluencing effectively, gaining support for ideas and plans, listening to understand objections, and collaborating to determine a solution -- these are key responsibilities of both parents and human resource professionals. Here are four steps to take to handle these responsibilities well.
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Getting to Team Synergy, part 1
by Elizabeth Doty -
Getting to Team Synergy, part 2
by Elizabeth DotyTeams are interdependent. Learn how they are, and why it matters.
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Great Customer Service: A Critical Competitive Edge
by Cynthia ClayGreat customer service is one of the last differentiating factors in an increasing competitive business market.
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Grooming Your Stars For Greatness
by Lynda SilsbeePromoting from within is a sound strategy for most businesses. It’s a way to keep high performers in your organization, retain the company’s investments in human capital, motivate the staff to see that success is rewarded and fill top spots efficiently. But promotions can backfire if they’re handled incorrectly. Putting your stars into roles that they’re not suited for or moving them up before they’re ready can quickly erase all the benefits of promoting from within. This article explains how doing your homework before, during and after the transition helps ensure your organization and employees both get the full benefit of promotions.
But promotions can backfire if they’re handled incorrectly. Putting your stars into roles that they’re not suited for or moving them up before they’re ready can quickly erase all the benefits of promoting from within. By doing your homework before, during and after the transition, your organization and employees will get the full benefit of promotions
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High Anxiety: How To Assess Performance and Lower Stress
by Lynda SilsbeeEvaluating employee efficiency is a process, not an event. Then why is it usually such a dreaded - and often poorly managed - workplace function? Employers may look at the process as a time drain, perhaps even superfluous. Meanwhile, workers may not understand its potential benefits and may even fear subjective judgment. In reality, performance assessments are objective ways to improve both employee and organizational performance. A comprehensive system correlates behavior with results, helps justify salaries, promotes worthy performers and, if necessary, terminates poor ones. This article examines how to conduct the performance evaluation process painlessly.
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Hiring the Best Talent: Casting Call!
by Cynthia ClayTalent -- the success of your organization depends upon it. But are your managers taking the right steps to fill key roles with the most talented players? This article uses a creative analogy to share tips on the hiring process.
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Holding Effective Meetings Can Be Easier than You Think!
by Adele SommersWith a little fine-tuning, you can convert your meetings from profit stealers into profit boosters.
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How To Get Out Of 'Project Overwhelm'
by Adele SommersThis article explains how to get out of "project overwhelm" and restore sanity to your endeavor. It may be time to regroup and swiftly chart a new course.
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How to Run an Effective Meeting
by Cynthia Clay"We've got to stop meeting like this!" Does that well-known quote sum up people's feelings about meetings at your company? If so, try these strategies for running productive, effective meetings.
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How To Stay Ahead Of The Harassment Curve
by Lynda SilsbeeBy Jan. 1, 2006, many California companies finished their initial mandatory training for supervisors. Although the law applies specifically to California companies, the details are worth noting regardless of your location. This brief article looks at the new law and why all employers should take notice
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Identity Theft Precautions For Your Office
by Lynda SilsbeeIt happened to Bank of America when employees stole customer financial records and sold them to collection agencies. It happened to LexisNexis when hackers accessed the personal information of hundreds of thousands of people. “It” is that hot button issue on everyone’s mind: identity theft. This article discusses best practices, including creating a policy and minimizing use of sensitive data, to prevent identity theft in your office.
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Improve Internal Service
by Lynda SilsbeeMany organizations take great strides to improve customer service, but neglect to examine the service their employees provide each other — or internal customers. By failing to look at how workers serve each other, businesses are missing opportunities to enhance their external clients’ satisfaction. This brief article looks at ways to foster internal customer service.
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Interviewing: How To Talk Only 25% Of The Time
by Carolyn ThompsonPre-interview planning - gaining information before the interview, planning the best time and place and the questions, assessments and others to meet - will allow you to control your percentage of time talking about the position and your organization so you can spend as much time listening and probing as possible.
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Keys to Successful Project Management
by Cynthia ClayHaving a great project idea, and even having the perfect people to do the job, offer no guarantees that your project will succeed. According to Murphy, if anything can go wrong, it will. But with the right planning and preparation, you can ensure that your project sidesteps any pitfalls and succeeds. In this issue, we'll offer some important tips to skirt Murphy's Law.
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Leadership Learning Transfer
by Telly CourialisSupervisor Involvement. Involving the participants’ supervisors and gaining their support to facilitate the training creates a supportive transfer environment.
Coaching. On-site trainer coaching with each participant on his/her individual work-related problem/s is provided to generate ongoing interest and provide immediate feedback.
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Leading at Net Speed: How to Stay on Course
by Cynthia ClayToday's leaders face countless challenges, familiar and unfamiliar. But by following just a few clear principles, leaders can stay on course despite the pull in many directions. We look at five such principles: (1) Create an optimistic culture; (2) Promote collaborative relationships; (3) Encourage exceptional performance; (4) Focus for high impact; (5) Cultivate trust.
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Leading by Taking Initiative
by Jeffrey and Laurie FordLeading starts with an invitation to act.
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Make Your Sales Compensation Plan Hit The Mark
by Lynda SilsbeePinpoint weaknesses, redesign your plan, and support your strategic vision for an excellent compensation plan.
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Managing Project Risks (Part 1): Don't Be Snared by These 6 Common Traps
by Adele SommersYou and your team can learn to avoid project pitfalls by paying close attention to the cause-and-effect relationships among these six important keys!
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Managing Project Risks (Part 2): 10 Major Mistakes Your Team Can Avoid
by Adele Sommers10 major mistakes to avoid (or risks to flag) when choosing, estimating, and staffing your projects.
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Managing Project Risks (Part 3): How To Quickly Assess Potential Pitfalls
by Adele SommersThis article (Part 3 of the series) explains how you can quickly evaluate any risks you’ve identified to see whether they’re likely to overwhelm your project.
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Managing Project Risks (Part 4): A Simple Risk Mitigation Process
by Adele SommersThis article (Part 4 of the series) takes you through asimple, four-step risk management process.
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Mentoring For New Employees
by Renie McClayMany people have benefited from a mentor in various stages of their work life. Providing opportunities and guidelines for these relationships can help individuals and the organization can benefit as well.
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Navigating Change and Uncertainty by Rebuilding Trust
by Drs. Dennis and Michelle ReinaSeven steps to restoring trust at work in uncertain times
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Off to the Races: A Five-Step Model
by Cynthia ClayIt's time to plan for a major event, a triathlon. How will you prepare for this goal of a lifetime? And how about new employees at your organization? Are they being prepared to hit the ground running, or are they slowed down at speed bumps not of their making?
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Performance Appraisal On Purpose
by Cynthia ClayPurposeful performance appraisals produce effective outcomes.
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Preparing For Retirement, But Not Yours, Theirs; How To Cope With An Aging Workforce
by Lynda SilsbeeBaby boomers are quickly approaching retirement age, which may drastically affect many organizations’ workforces. This article explains how preparedness and willingness to step outside the business-as-usual model can help companies make this demographic reality work for them, rather than against them.
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Preparing Your Organization For The Impending Labor Shortage
by Lynda SilsbeeStrategies you can employ to reduce the effect of the upcoming labor shortage on your company.
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Psychology 101; The Right Ways To Use Employee Testing
by Lynda SilsbeeFor years, companies have turned to personality tests, behavioral assessments and even psychological screening instruments to gather data about individuals when building teams, making decisions about whom to hire or promote, and addressing other employment issues. But a 2005 U.S. Circuit Court of Appeals ruling shed new light on the uses and limits of these assessments. Although the case has put the MMPI and similar tests in the spotlight, it hasn’t halted their use altogether. This article explains ways employers use — and misuse — these assessments.
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Raising The Bar On Work/Life Balance
by Lynda SilsbeeMany supervisors have trouble creating a workplace where there is virtually no turnover and they no longer have to pay steep agency fees to fill difficult positions because qualified candidates are waiting in line to work for their companies. This article explains how helping workers balance their careers and personal lives will help employers craft a productive workplace.
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Reap What You Sow
by Lynda SilsbeeCreating a successful and objective performance review process.
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Six Steps to an Inspiring Work Culture
by Cynthia ClayA leader sets the tone for employee performance throughout the organization. These six specific actions -- which involve vision, values, stories, branding, and other elements -- can lead your staff to higher performance through a work culture that inspires.
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Strategies To Improve Meeting Effectiveness
by Lynda SilsbeeDuring the past 20 years, meetings have proliferated in corporate America at a rather alarming rate. For instance, the average business professional was in several meetings about six hours a week in 1982. By 1995, the same business professional spent more than 12 hours a week in meetings. Unfortunately, more than 50% of meeting time is wasted. Corporations often have to carry the huge cost of these meetings. This article offers basic strategies that can help businesses curb meeting waste.
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The Art of Relationship at Work
by Jamie WaltersThe importance of relationships in today's workplace, and how to strengthen them.
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The Case for Coaching: An Effective Business Strategy
by Cynthia ClayIndividual and small group coaching is a viable strategy for improving individual performance, and ultimately, bottom line profitability.
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The Case for Delegating Smartly
by Cynthia ClayThe Gallup Organization reports that only 16% of employees feel actively engaged at work. Organizations that want to develop that sense of engagement ensure that their managers and supervisors know how to delegate smartly.
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The Power of Everyday Mentoring
by Chip BellMentoring as an every day event leading to business learning, growth and success
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The Rules of Engagement: How To Increase Productivity and Keep Your Best Employees
by Lynda SilsbeeImproving performance, increasing productivity, and keeping your best employees.
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Thoughts on Five Key Management Topics
by Cynthia ClayWould you like quick, practical tips and bits of wisdom on five important topics? Here is some of our latest thinking on communicating, delegating, managing one's career, transforming team conflict, and working with communication styles, taken from five new NetSpeed Leadership modules.
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Three Decision-Making Techniques to Suit Any Purpose, Project, or Need
by Adele SommersStructured decision-making produces sturdy, satisfying results — even for complex projects or problems — while boosting both morale and profit potential.
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Uncovering The Secrets of Great Bosses
by Lynda SilsbeeThere are plenty of reasons to be a good boss. Perhaps, most important, employees with good bosses perform well and are fully engaged in their work — which creates results that support your business. But also keep in mind that, when people jump ship, they generally leave because of their boss, not their job. Researchers have even linked a poor relationship with a supervisor to depression and other mental health problems. This article offers some of the secrets of top leaders’ success.
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Want To Motivate Employees?
by Lynda SilsbeeHow to build team behavior and assign the right person to a job.
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What Gen Y Wants You to Know
by Louise CarnachanGen Y-ers share their thoughts about today's organizations, working with their managers, and blending their work and their lives
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What Works For Generations X and Y At Work
by Lynda SilsbeeSuggestions on how to understand both the similarities and the differences between Gen Xers and Gen Yers. Tips to keeping them on the job, motivated and productive.
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What's On Your Meeting Agenda?
by Adele SommersMeeting notices, agendas, and summaries provide a robust structure that can compensate for any other aspects of meetings that are less than perfect.
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When Workers Dress Like It's A Day At The Park
by Lynda SilsbeeSome businesses, particularly if they have a strict dress policy, relax their rules during the summer. Others that already allow business-casual attire don’t feel the need to loosen standards even more. But in either situation, employees may take it on themselves to make the dress code more casual by simply wearing more relaxing apparel to work during the summer. This article reviews ways to ensure workers’ appearances match your organization’s expectations.
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Working with Purpose: A Powerful Key to Employee Engagement
by Kenneth ThomasImprove employee productivity by making work engaging through non-financial rewards
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Your Real Work: Management As More
by Dan KennedyAs the one in charge, your real work is about more than getting the job done. It's about your people being engaged in getting the job done.
Insight Interviews
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A Relationship of Trust
Joanne Ciulla
What employees need to expect and employers need to deliver for a workplace that works well for all
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Coaching at Work: Coaching for Results, Success and Fulfillment
Karen Kimsey-House
How managers can coach best, and how to find a coach for ourselves
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Communicating Well: Your Golden Opportunity
Dianna Booher
Communication tactics for day-to-day workplace and leadership success
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Connecting at Work: A New Conversation
Peter Block
How a new style of conversation creates real connections with our coworkers--and change that matters
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Cracking the Code on Teams
Phillip Sandahl
Teams excel when everyone is a leader.
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Helping Leaders Change for the Better
Marshall Goldsmith
Unique challenges come with success. How you can recognize them, why it's hard to change, and what to do about it.
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How to Grow as a Leader
Joe Folkman
Research shows how building strengths rather than fixing weaknesses makes for powerful leaders
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Keeping Your Best People
Beverly Kaye
Proven tactics for holding on to those who matter most
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Seeing Systems: The Power of Context
Barry Oshry
A leading thinker in systems theory shows us how at work--and in life--context is everything, and given that, what we can do about it.
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The Abrasive Manager
Laura Crawshaw
When bosses are abrasive, everyone loses. The good news is that they can change. An expert tells you how.
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When Teams Become Extraordinary
Geoff Bellman
Teams of people can sometimes transcend what other groups accomplish and experience along the way. Find out what such extraordinary groups are all about.
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Your Brain at Work: iBrain
Gary Small, M.D.
How your brain and the brains of your coworkers are remapping, retooling, and evolving.
Blog Posts
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"Why Do We Need To Change?"
Ask them “What do you do best?”
Attention All Managers!
Before you decide, consult the experts -- your team
Catch Them Doing Something Right
Communication Then and Now
Do I have to Train Management Development Skills?
Don't judge a book by its cover
Don't rush to judgment - Get the facts
Ethical Management
Everyone Is Your Customer!
Going from Peer to Manager
Leadership Lessons From My Worst Bosses
Lessons from the Sports Page
Let's get rid of management
Living in a Past Perfect World
My Favorite Management Acronyms – Part 1
My Favorite Management Acronyms-Part 2 .
Stupid Questions
Sustainable Competitive Advantage -- Learning
Taking the Plunge into Google Notebook
THE BEST INVESTMENT IN TURBULENT TIMES
The Boss's Pet
The Danger of TWIAB Thinking
The Power of Recognition
The Problem Is Not the Problem - It's Motivation
Undercover Boss
What's right with people?
When you have a bad boss
Work-Life Balance Becoming a Key Tool for Retention