Four Steps on the Path to Influence

Imagine this situation: You're visiting friends who have two boys, ages 4 and 6. The boys have been having a blast all evening, but now they're worn out and ready to crash. Dad says, "It's just about time for bed," and you watch, expecting a showdown. You wait to hear "We're not tired!" and "Why?" and "It's not fair!" and "You never let us do what we want!" culminating in a pint-sized meltdown.

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Labels: communicating to influence  communication practices  leadership  managing and supervising  success factors