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  • Communicating to Influence: Build Loyalty and Trust on Your Team

    by Cynthia Clay Cynthia Clay

    Communicating to Influence, that is, using our best collaboration and negotiating skills, gives us a key advantage when leading teams.

  • Four Steps on the Path to Influence

    by Cynthia Clay Cynthia Clay

    Influencing effectively, gaining support for ideas and plans, listening to understand objections, and collaborating to determine a solution -- these are key responsibilities of both parents and human resource professionals. Here are four steps to take to handle these responsibilities well.