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The FOUR Conversations: Daily Communication that Gets Results

The Four Conversations demonstrates how to use the right conversation at the right time—planning and starting each one well, and finishing every conversation effectively—to produce the results we want and the improved productivity our organizations need. Winner of the Best Management Book of 2009 from 800 CEO READ.

The FOUR Conversations: Dailey Communication that Gets Results

Jeffrey and Laurie Ford

Jeffrey and Laurie Ford

Jeffrey Ford and Laurie Ford are, both literally and figuratively, a marriage of theory and practice. Jeffrey is an associate professor of management in the Max M. Fisher College of Business at The Ohio State University in Columbus, Ohio. Laurie, with a Ph.D. in engineering, is a professional speaker, trainer, and management consultant.  Together, Jeff and Laurie have served as educators and consultants to scores of businesses, government agencies, and not-for-profit organizations, including Intel, NASA, JP Morgan Chase, the U.S. Department of Energy, and the Ohio Hospital Association.  They are authors of numerous articles for academic and professional management journals, including the Harvard Business Review. Their collaboration provides a unique approach to making management easier, organization change less painful, and collaboration less stressful. 

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For Greater Success, Get Good Promises

We are all familiar with promises at work.  When our boss gives us an assignment, and we accept it, we have made a promise.  When a co-worker asks for help with a problem and we say yes, we have made a promise.  When we tell people we will meet them for lunch, we have made a promise.

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Labels: communication practices  leadership  managing and supervising  success factors