Top Labelssuccess factors
personal & career development
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carol kinsey goman
transition to management
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building open communication
Carol Kinsey Goman
Carol Kinsey Goman, Ph.D., is an executive coach, author and keynote speaker who addresses association, government, and business audiences around the world. Her latest book and program topic is THE SILENT LANGUAGE OF LEADERS: How Body Language Can Help - or Hurt - How You Lead.
You may have "sales" in your job title. But if you are a leader announcing an organizational change, an entrepreneur pitching to a venture capitalist, or an employee on a job interview -- you too are in sales. And in any situation where you are selling a product, a service, or an idea, engagement and disengagement are the most important signals to monitor in your audience's body language. Engagement behaviors indicate interest, receptivity, or agreement while disengagement behaviors signal boredom, anger, or defensiveness.
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