Lynn Gaertner-Johnston

Lynn Gaertner-Johnston

Lynn Gaertner-Johnston founded Syntax Training, whose mission is to help employees and managers write better. Syntax Training courses provide participants with tools, tips, strategies, skill practice, feedback, and job aids to help them write better, guaranteed. To receive a free newsletter focusing on a special writing topic each month, subscribe at

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Dealing with Anger and Insults

A supervisor shouts at you in an email—and copies six others on the message. A client makes an absurd accusation in email.

How should you respond to these messages? Should you respond? The usual wisdom is to pick up the telephone to talk with the other person or schedule an in-person meeting.

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Labels: communication practices  success factors  work challenges