Do You Know What Your Body Just Said?

Recently I addressed a leadership group about the importance of nonverbal communication in business. All of the senior managers actively participated in the session, asking questions and volunteering for various demonstrations. Everyone seemed genuinely interested in the topic. Everyone, that is, except one woman who sat for the entire time with her shoulders rounded, chin tucked in, and torso twisted slightly toward the exit. At the end of the program she said, “I really didn’t want to be here today.” But of course, I already knew that. And so did everyone else in the room. The woman’s body had been shouting out her discomfort all morning.

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© 2010 Carol Goman

Labels: communication practices  success factors