Top Labelssuccess factors
personal & career development
managing and supervising
carol kinsey goman
transition to management
transforming workplace relationships
building open communication
Adele Sommers, Ph.D. is the author of the award-winning "Straight Talk on Boosting Business Performance" success program. She helps people start up, tune up, or make over their businesses; align their life passions with their business purposes; and "discover and recover" the profits their businesses may be losing daily through overlooked performance potential.
Consistently pleasant customer experiences produce “raving fans” who spread positive “buzz” about our products and services. In contrast, even a single unhappy experience can sour a customer, who may then take her business elsewhere. This customer often doesn’t inform us of the reason — but does tend to rant unhappily to an even wider circle of friends, according to the American Management Association.
You must be a Premium Member to view this Knol.
If you have an account:
If not, contact us about individual or corporate subscriptions. In the meantime, please create a free account to enjoy our Member-level content.
© 2007 Business Performance Inc.