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Featured Book
wired and dangerous: how your customers have changed and what to do about it
Customers today are picky, fickle, vocal, and “all about me” vain. They are also empowered and wired. Like it or not, the Internet has tipped the balance of power and forever changed the way customers and organizations interact. A single snarky video or damning review gone viral can bring down an entire company. This book provides a tested formula for transforming today’s edgy customers into eager partners.Chip R. Bell
Chip R. Bell is founder and senior partner with The Chip Bell Group and manages their offices near Dallas and Atlanta. Dr. Bell is the author or co-author of several best-selling books including Take Their Breath Away, Magnetic Service, Customers as Partners and Managing Knock Your Socks off Service. His newest best-selling book (with John R. Patterson) is Wired and Dangerous: How Your Customers Have Changed and What to do about it. He has appeared live on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, NPR and his work has been featured in the Wall Street Journal, Fortune, Entrepreneur, USA Today, Fast Company and Business Week.
Contact Information:
chip@chipbell.com
214-522-5777
www.chipbell.com
Knol
How the Great Recession Changed Your Customers
There is no doubt customers coming out of the recent recession are fundamentally different than they were before. Learning more about the post-recession customer and acting on that knowledge can turn an under-served customer into an advocate.
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© 2011 Chip R. Bell