Lynn Gaertner-Johnston

Lynn Gaertner-Johnston

Lynn Gaertner-Johnston founded Syntax Training, whose mission is to help employees and managers write better. Syntax Training courses provide participants with tools, tips, strategies, skill practice, feedback, and job aids to help them write better, guaranteed. To receive a free newsletter focusing on a special writing topic each month, subscribe at

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How To Say Thank You

“Thank you!”—these are welcome words to all of us. A thank-you communicates that we are valued and appreciated. Not receiving a thank-you suggests that we are taken for granted. That is why an expression of thanks can make all the difference in a business relationship.

You have an opportunity to say thank you anytime someone has delivered particularly good service, gone beyond the job requirements for you, given you a gift, or been especially thoughtful, prompt, or efficient.

Luckily, thank you notes are among the easiest messages to write, especially when you follow these seven suggestions.


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Labels: communication practices  personal & career development  success factors