Lynn Gaertner-Johnston

Lynn Gaertner-Johnston

Lynn Gaertner-Johnston founded Syntax Training, whose mission is to help employees and managers write better. Syntax Training courses provide participants with tools, tips, strategies, skill practice, feedback, and job aids to help them write better, guaranteed. To receive a free newsletter focusing on a special writing topic each month, subscribe at

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How to Write an Apology

We all make mistakes that affect other people. When we do, it makes sense to apologize. Apologies help us move beyond the situation, and they free the people to whom we apologize by helping them let go of their bad feelings. Apologies communicate the message “I respect you” without actually using those words. 


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Labels: communication practices  personal & career development  success factors  work challenges