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Laura Vaccaro
![Laura Vaccaro](https://www.netspeedfasttracks.com/0/cms/img/4e8109aa585934.95453071.jpg)
Contact Information:
laura.vaccaro@valero.com
Knol
Meet a Powerful Peer: Laura Vacarro
What communication practices have contributed to your success at Valero?
I believe one of the most important qualities in any communication scenario is demonstrating authenticity. When you are honest and genuine, people perceive you as trustworthy and this in turn, makes you approachable. Another communication practice I value is displaying empathy and listening for the intention behind the communication. By this I mean, truly putting yourself in the other person’s ‘shoes’ and seeing the communication from their lens. If there is one thing I have learned in my career, it’s that personality differences and lack of appreciation for their role in communication drives much of the conflict in the workplace. Until you gain appreciation for how people are ‘wired’, what they value and what stresses them out, you really aren’t able to have an effective conversation with them. Why? Because much of the time, you are listening and interpreting their messages through YOUR lens. This often leads to misinterpreted intentions and negative assumptions.
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© 2011 Laura Vaccaro
Labels: communication skills conflict resolution laura vaccaro peer power