Adele Sommers

Adele Sommers

Adele Sommers, Ph.D. is the author of the award-winning "Straight Talk on Boosting Business Performance" success program. She helps people start up, tune up, or make over their businesses; align their life passions with their business purposes; and "discover and recover" the profits their businesses may be losing daily through overlooked performance potential.

Contact Information:


Quality Lives In The Eye Of The Beholder

Regardless of how good you believe your offerings or solutions are, your clients and customers will be responding to “quality in perception” even more than “quality in fact.” Quality in perception refers to things like courtesies, special considerations, a caring and personalized attitude, and a host of other subtleties that can lead us to believe that we are receiving something above and beyond what we're paying for.

You must be a Premium Member to view this Knol.

If you have an account:

If not, contact us about individual or corporate subscriptions. In the meantime, please create a free account to enjoy our Member-level content.

© 2006 Business Performance Inc.

Labels: communication practices  personal & career development  success factors