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Adele Sommers
Adele Sommers, Ph.D. is the author of the award-winning "Straight Talk on Boosting Business Performance" success program. She helps people start up, tune up, or make over their businesses; align their life passions with their business purposes; and "discover and recover" the profits their businesses may be losing daily through overlooked performance potential.
Contact Information:
Adele@LearnShareProsper.com
1-805-462-2187
http://LearnShareProsper.com
Knol
Quality Lives In The Eye Of The Beholder
Regardless of how good you believe your offerings or solutions are, your clients and customers will be responding to “quality in perception” even more than “quality in fact.” Quality in perception refers to things like courtesies, special considerations, a caring and personalized attitude, and a host of other subtleties that can lead us to believe that we are receiving something above and beyond what we're paying for.
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Labels: communication practices personal & career development success factors