The State of Customer Service: What's Your Score?

With the holiday gift-purchasing frenzy behind us, let's pause and reflect on the state of customer service in our world. I think it is safe to assume that most of us want to receive service that is fast, friendly, accurate, on time, and convenient. We want to feel as if we are important both to the business and to the people that are providing service. We choose to do business with certain companies and we don't want them to forget that we always have the choice to go elsewhere.

So here are two customer service experiences that I had in December:

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Labels: communication practices  personal & career development  success factors