Lynn Gaertner-Johnston

Lynn Gaertner-Johnston

Lynn Gaertner-Johnston founded Syntax Training, whose mission is to help employees and managers write better. Syntax Training courses provide participants with tools, tips, strategies, skill practice, feedback, and job aids to help them write better, guaranteed. To receive a free newsletter focusing on a special writing topic each month, subscribe at

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Writing for 1.4 Billion Readers

With the Internet and the global reach of many of our organizations, the number of potential readers for our documents written in English is 1.4 billion! That figure is made up of the estimated one billion people who speak and read English as a second language, along with the 400 million who read English as a first language.

The potential size of our audience, along with their varied language backgrounds, makes our job as communicators a huge challenge. Even if your reading audience is limited to colleagues in your company, lab, or agency—or customers down the street—chances are good that some of them speak English as a second, third, or fourth language.

To write effective training programs, instructions, web pages, job descriptions, and other documents for people from around the globe, follow these 10 suggestions.

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Labels: communication practices  personal & career development  success factors