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All Podspots
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1 to 10
(Length: 01:12)
A question rich with possibilities for you, your team, and your customers
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A Cure for Writing Pains
(Length: 1:56)
by Lynn Gaertner-JohnstonIf you are struggling with an aspect of writing, think about your message from your readers’ point of view. What do your readers need? What are their questions?
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A Magic Tale of Email
(Length: 3:08)
by Lynn Gaertner-JohnstonIf a genie could grant your wish for receiving only clear, effective, to-the-point email, what would that look like? Maybe someone you write for has the same wish.
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A Matter of Style
(Length: 2:54)
How different personal styles at work make for challenges—and opportunities
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Accepting Help Doesn't Mean You Failed
(Length: 1:43)
by Jim HopkinsNo one is successful alone, and often we don't seek help because we think we should know how to do everything. Nothing could be further from the truth.
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Aligning Values: Yours and Your Organization's
(Length: 1:27)
Help make work rewarding for everyone
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Always Selling
(Length: 01:29)
Realize it or not, you are always selling. (Recorded at the American Society for Training and Development International Conference)
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An Attitude of Gratitude
(Length: 02:18)
Look for what's right and you'll find it, even at work!
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Anticipating Your Reader's Questions
(Length: 2:12)
Readers appreciate receiving a thorough, well-written announcement that says it all, on the first pass.
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Appreciating Personal Styles: The Achiever
(Length: 3:01)
All about the one in your group who can get it done.
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Appreciating Personal Styles: The Adventurer
(Length: 3:13)
Learn how to work with and encourage this forward looking teammate
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Appreciating Personal Styles: The Analyzer
(Length: 3:00)
Find out what motivates these creative, yet logical people.
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Appreciating Personal Styles: The Anchor
(Length: 3:00)
Learn about the one on your team who's both practical and caring.
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Appreciative Inquiry
(Length: 01:31)
Instead of problem-solving, try this.
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As I Said, Make a Sign
(Length: 1:47)
by Lynn Gaertner-JohnstonDon’t let a bad-grammar habit get in the way of sounding professional on paper or in person.
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Asking For Change
(Length: 02:37)
How to ask people to change their behavior.
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Avoiding Burn Out
(Length: 03:43)
How to replenish yourself
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Back-Stabbing
(Length: 00:52)
What to do when it happens to you
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Be A Great Follower
(Length: 01:54)
Getting the job done--and right--by following well.
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Be a Star!
(Length: 02:17)
Easy ways to get noticed
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Be the Change You Want to See--At Work
(Length: 02:02)
Changing your workplace actually begins with how you're showing up on the job. (Recorded at the American Society for Training and Development International Conference)
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Beating the Pavement
(Length: 01:39)
Walking to work for fun, friendship, and better ideas
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Becoming a Master Online Facilitator
(Length: 2:20)
by Mei PattersonThis podcast is designed to help you master the art of facilitating online meetings and training sessions.
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Beyond 'Out of Order'
(Length: 2:13)
by Lynn Gaertner-JohnstonIn any business communication, think about the questions your reader may be asking. Then answer them.
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Blazing Service: Be Committed
(Length: 1:01)
Making your customer service commitment
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Blazing Service: Blazing the Service Path
(Length: 2:19)
Blazing Service is easy to understand.
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Blazing Service: Customer Loyalty
(Length: 1:11)
It spells profits
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Blazing Service: Empathy is Essential
(Length: 0:55)
Putting yourself in the customer's place
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Blazing Service: Handling the Heat
(Length: 2:32)
Cooling things down when a customer heats up
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Blazing Service: HEAR
(Length: 2:02)
How to make the customer feel heard
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Blazing Service: Identifying What Needs Fixing
(Length: 1:39)
How to determine what needs to change in the customer service chain
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Blazing Service: Recommending Service Improvements
(Length: 2:13)
How to make suggestions that are heard
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Blazing Service: Service with a Style
(Length: 2:49)
Discovering your special Blazing Service style
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Blazing Service: Six Steps to Satisfaction
(Length: 1:45)
The roadmap for keeping your customer satisfied
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Blazing Service: Understanding Expectations
(Length: 2:11)
Taking a look at what your customer expects of you
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Blazing Service: Who's the Customer?
(Length: 1:05)
We all have them. Identifying yours.
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Broadband Communication: Part 1
(Length: 1:00)
Listening to make the most of your conversations
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Broadband Communication: Part 2
(Length: 1:12)
Listening with focus
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Broadband Communication: Part 3
(Length: 1:04)
Listening to discover the real meaning
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Broadband Communication: Part 4
(Length: 1:31)
Listening and opening up the conversation
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Broadband Communication: Part 5
(Length: 1:07)
Speaking to avoid ambiguity
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Broadband Communication: Part 6
(Length: 1:18)
Communicating Confidence
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Broadband Communication: Part 7
(Length: 1:31)
A formula for effective communications
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Building a Relationship That Leads to a Sale
(Length: 02:31)
Relationship-selling makes all the difference in your success
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Building a Team Like No Other, Part 1
(Length: 2:08)
The Ingredients of a Total Team, 1-3
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Building a Team Like No Other, Part 2
(Length: 1:57)
The Ingredients of a Total Team, 4-7
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Building Customer Loyalty
(Length: 02:30)
It's that little extra that makes the difference between a satisfied customer and a loyal customer.
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By the (Hand)Book
(Length: 01:16)
Be sure you at least skim your employee handbook. Treasure may await.
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Catch Them Doing Something Right
(Length: 01:28)
Managing is more than problem solving. (Recorded at the American Society for Training and Development International Conference)
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Challenges and Opportunities
(Length: 1:06)
by Leo BrodieThere's a saying that "every challenge is an opportunity in disguise." Is that for real?
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Changing The Same Old Story
(Length: 01:27)
Changing the stories you tell yourself for better results.
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Coaching to Redirect: Key Element One
(Length: 5:15)
There are three key elements to creating a constructive coaching environment. This podspot explores the first one: giving feedback that can be heard and acted upon.
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Coaching to Redirect: Key Element Three
(Length: 2:06)
The third Key Element for constructive coaching is to recognize and appreciate performance improvement. Who should you praise today?
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Coaching to Redirect: Key Element Two
(Length: 4:32)
This podspot explores the second key element for giving effective feedback: Take ownership of your observations to reduce defensiveness.
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Coaching to Redirect: The Mindset of a Coach
(Length: 3:35)
Effective coaches have the mindset that they are helping their employees hit their targets.
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Coaching to Redirect: The Six-Step Model
(Length: 4:51)
Whenever you need to give constructive feedback to redirect performance and get the employee back on track, use the Coaching to Redirect Six-Step Model.
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Coaching's Core Beliefs
(Length: 1:21)
What to think about before you coach
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Communicating to Influence: Part 1
(Length: 1:44)
Clarify the Purpose and benefits of your idea
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Communicating to Influence: Part 2
(Length: 1:10)
Use reflective listening to gain support and trust.
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Communicating to Influence: Part 3
(Length: 1:09)
Responding to concerns respectfully.
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Communicating to Influence: Part 4
(Length: 0:58)
Negotiating a collaborative agreement.
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Community of Practice
(Length: 1:05)
by Mei PattersonChallenge learners to create a community where associates can share ideas, find solutions, build innovations, and engage in real action that has consequences thereby creating the most powerful learning environment.
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Conducting Appraisals Everyone Can Look Forward To
(Length: 3:52)
Six steps for conducting an effective discussion
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Consider It Done
(Length: 1:51)
by Lynn Gaertner-JohnstonUse the power of language to write in ways that give your readers a positive, memorable impression.
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Creating a Supportive Climate, Part 1
(Length: 1:37)
Identifying motivators
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Creating a Supportive Climate, Part 2
(Length: 1:35)
Mentoring
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Creating a Supportive Climate, Part 3
(Length: 0:58)
Accountability, achieving and learning
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Creating a Supportive Climate, Part 4
(Length: 1:16)
Respecting every role
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Creating the Total Team
(Length: 2:11)
The five phases of teamwork
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Customers Love to Be Surprised (Really!)
(Length: 01:51)
How to exceed expectations with surprise
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Dealing with a Negative Co-worker
(Length: 01:48)
What you can do when things get dark
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Dealing with Stress
(Length: 02:20)
With stress, perception is everything, and it's the place to start.
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Dealing with the Poor Performer
(Length: 2:51)
Start with understanding, and then help the person succeed
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Delegate to the Best
(Length: 3:51)
How to choose the right person for the task
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Delegating -- All the Angles
(Length: 01:37)
Delegation involves more than a hand-off.
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Delegating and Priorities
(Length: 3:02)
Knowing what to hand off
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Delegation Deficiency
(Length: 2:30)
What it is and why to avoid it
-
Do What You Love, Not What You're Good At
(Length: 02:31)
Caring about your work is the key to real success.
-
Do You Hear Me?
(Length: 02:00)
Why paying attention pays for both of you.
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Driving Customers Away
(Length: 02:30)
5 Examples of Lousy Customer Service
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Eight Ways to Tune Up Your Email
(Length: 3:41)
Eight tips to better communications between you and your colleagues.
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Empowered Email or 'Tail' Covering?
(Length: 3:19)
by Lynn Gaertner-JohnstonIs it a good idea to copy your boss on every email you write? Maybe not always.
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Encourage Creativity by Saying Yes
(Length: 01:58)
How to help your organization or team thrive.
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Everybody's Your Customer
(Length: 01:18)
Focus on people's needs to become engaged in your work. (Recorded at the American Society for Training and Development International Conference)
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Failure: Winning by Losing
(Length: 01:33)
Failing fast to learn what you need to succeed.
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Feedback: Ask for It
(Length: 01:14)
When it comes to work, ignorance is hardly bliss. Be assertive for your own sake and ask how you're doing.
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Find the Missing Word: You
(Length: 1:21)
by Lynn Gaertner-JohnstonDon’t begin with a description of services. Begin with a discussion of how you are going to help your reader.
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Finding Your Creative Spark
(Length: 02:50)
Being creative in a task-filled world.
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First Impressions Count with Customers
(Length: 02:04)
What are your customers concluding about you?
-
Fixing Email
(Length: 02:49)
Five tips for fixing your email forever.
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Focus for High Impact
(Length: 02:15)
Five keys to high performance.
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Forget Balance
(Length: 2:04)
by Diane KubalFocus your energy on using your natural talents both personally and professionally and balance will be an outcome because you are aligned.
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Four Ways We Meet Change -- and How to Make the Most of It
(Length: 1:42)
Understanding how different types of people react to change will help you not only survive change, but take advantage of it.
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Gaining the Cooperation of Others
(Length: 02:10)
Tips on getting others to come along
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Getting it all: Money! Success! Health!
(Length: 01:47)
It all starts with knowing who you are, and then bringing the real you to work!
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Getting the Bottom Line
(Length: 02:04)
When you have business acumen, it pays off for you, your organization, and its customers. (Recorded at the American Society for Training and Development International Conference)
-
Getting the Right Start: First Things First
(Length: 2:28)
What you need to cover with new employees
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Getting the Right Start: Getting Focused
(Length: 2:30)
Helping your new hire start the work right
-
Getting the Right Start: Getting Trained
(Length: 1:09)
Effective ways to encourage learning
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Getting the Right Start: Why Employee Orientations Matter
(Length: 1:44)
The right orientation will eliminate confusion and boost confidence, enthusiasm and effectiveness.
-
Getting Things Done with a Stalling Boss
(Length: 01:18)
Some tricks for getting things done in spite of a slow moving superior.
-
Give up Complaining
(Length: 02:45)
Creating complaint-free zones for more energy and better solutions.
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Giving Feedback People Can Hear
(Length: 02:04)
Four ways NOT to give feedback, and how to do it right.
-
Handling Cranky Customers
(Length: 1:52)
Tactics for handling the frustrated customer so that you both feel good.
-
Happy Employees Do Good Work
(Length: 01:24)
Sincerely supporting your people pays big dividends. (Recorded at the American Society for Training and Development International Conference)
-
How to Coach
(Length: 2:13)
A step-by-step approach to coaching
-
Improving Customer Service Systems
(Length: 02:15)
Initiate solutions for poor systems and problem patterns
-
Inquiries for Growth
(Length: 01:56)
Tapping your own wisdom for a fuller life at work and everywhere else.
-
Interviewing for Skills and Talent
(Length: 2:33)
Knowing the difference is important
-
Interviewing for Talent
(Length: 2:03)
Five steps for doing it right
-
Is a Promotion on Your Horizon?
(Length: 02:03)
Be prepared for your next big move.
-
It's All About Character
(Length: 02:21)
The value of your integrity at work and in life. (Recorded at the American Society for Training and Development International Conference)
-
Just Do The Right Thing
(Length: 1:50)
by Marianne CherryWhat would you do in this tempting situation?
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Know Thy Prospective Customer
(Length: 02:24)
Be curious about the customer and treat them with respect. Help them find the best solution to their needs.
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Know where you're going
(Length: 1:53)
Crafting a powerful vision
-
Knowing Your Level of Authority
(Length: 1:33)
How to get clarity at the start
-
Leading Across Generations: Flexing to Get the Work Done
(Length: 2:26)
If it's compatible with your environment, having flexible work hours may boost morale and may end up enhancing productivity too.
-
Leading Across Generations: Is It Multitasking or Plain Old Goofing Off?
(Length: 1:54)
Like it or not, people on the job mix work and personal business everyday. So, should you completely nix all non-work related communication, or should you allow some flexibility?
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Leading Across Generations: Keeping Gen X
(Length: 1:38)
How can you keep your Gen X workers around when conditions make it difficult for them to find promotion opportunities? This PodSpot offers several ideas.
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Leading Across Generations: Keeping Older Workers Engaged
(Length: 2:03)
How do you keep your older employees engaged enough to want to stick around after the economy recovers?
-
Leading at Net Speed: Creating an Optimistic Culture
(Length: 2:47)
The leader who focuses on creating an optimistic culture empowers their team to tackle problems and issues, persevere in the face of challenges and celebrate their accomplishments.
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Leading at Net Speed: Cultivating Trust
(Length: 3:02)
The leader who cultivates trust attends to the subtle and not-so-subtle messages that their behavior sends to a team. Lack of trust can cripple the organization’s ability to perform.
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Leading at Net Speed: Encouraging Exceptional Performance
(Length: 3:21)
The leader who encourages exceptional performance is focused on getting the best from everyone on the team. This attention to the development and performance of each individual means that the collective performance of the work unit is often exceptional.
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Leading at Net Speed: Focusing for High Impact
(Length: 3:02)
The leader who focuses for high impact knows that their attention to the goals of the team and their discipline in holding that focus will keep the team on track, no matter what is happening inside the organization.
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Leading at Net Speed: Promoting Collaborative Relationships
(Length: 3:30)
Learn how a leader builds honest communication that respects the needs of everyone on the team while at the same time, unflinchingly dealing with conflict, asking tough questions, and encouraging honest feedback.
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Learning the Ropes Quickly
(Length: 1:10)
by Jim BrownTips for learning the Ropes Quickly.
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Leaving in Style
(Length: 02:19)
Strategies for quitting your job constructively.
-
Lighten the Load
(Length: 1:58)
In this podspot, we’ll explore and practice how to edit sentences to cut out excess words.
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Likeability Rules!
(Length: 00:47)
The simple act of being likeable allows everyone to win. (Recorded at the American Society for Training and Development International Conference)
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Loving the One You're With -- At Work
(Length: 01:51)
Before moving your office romance to the next level, check here first for some savvy advice for both of you.
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Making Fast Decisions
(Length: 01:54)
Tips for quickly tapping your head and your heart to make the best choices.
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Making that First Call
(Length: 03:02)
Prepare for the call, learn about the contact, clarify your objective, write a script and visualize a positive outcome.
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Making the Strategic Choice
(Length: 3:08)
Four steps to deciding well
-
Managers Don't Need to Know It All
(Length: 2:20)
by Tim JonesMany managers think that it's their job to have all the answers and solve all their employees' problems. They shouldn't try to.
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Managing Boomers
(Length: 01:35)
Supervising the people who have the most to give and, perhaps, a lot to learn
-
Managing Gen Y-er's
(Length: 01:21)
Keeping the youngest workers engaged. (Recorded at the American Society for Training and Development International Conference)
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Managing Gen-Xers
(Length: 01:17)
Making the most of the Xer opportunity.
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Managing Generation Y
(Length: 02:22)
Make the most of your youngest and most energetic people
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Managing Projects by Design: Part 1
(Length: 2:20)
Whether your official title is project manager or not, when you’ve been charged with taking on and completing a project your objective is clear: get it done. This is the first in a series of Podspots that will show you how.
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Managing Projects by Design: Part 2
(Length: 1:47)
Planning your project involves identifying your tasks, putting them in order, and setting up your milestones.
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Managing Projects by Design: Part 3
(Length: 1:40)
As your project ramps up and moves forward, be sure to apply these success factors to keep things going right.
-
Managing Projects by Design: Part 4
(Length: 1:31)
When your team's project deadlines are being missed or poor performance has gotten in the way of getting things done, it's time to take corrective action.
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Managing Projects by Design: Part 5
(Length: 1:07)
Wrapping a project up successfully includes documenting the outcomes and recognizing success.
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Managing Up
(Length: 01:58)
Managing your manager for the best outcomes.
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Managing Your Older Workers
(Length: 01:49)
Getting the most with your most experienced people
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Meeting Objections with Questions
(Length: 02:18)
Using questions to better communicate with your prospects
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Meeting on the Fly
(Length: 01:49)
How to lead quickly called meetings that produce results.
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Mentors and Coaches -- Teammates for Success
(Length: 01:38)
The differences between the two, and making the most of each.
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Micromanage This!
(Length: 01:20)
Managing the one who's over-managing you.
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Negotiation Preparation: Five Questions
(Length: 2:03)
by Jeanette NydenPreparing for negotiation is the most important thing you can do to influence the negotiation in your favor.
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Owning Your Customer's Experience
(Length: 02:31)
How to make sure your customer leaves feeling totally satisfied
-
Paying Attention to Values
(Length: 1:49)
Bringing values to life through the power of storytelling
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Performance Appraisals that Work
(Length: 3:17)
Best practices for helping your people improve
-
Pick Yourself Up and Go On
(Length: 02:04)
Learn from failure and move forward to success
-
Planning to Delegate
(Length: 3:43)
A simple model for doing it right
-
Play Nice!
(Length: 00:48)
Applying the Golden Rule at work. (Recorded at the American Society of Training and Developemnt International Conference)
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Preparing for Appraisals
(Length: 3:40)
How you both can get ready
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Prepping Your Raise
(Length: 03:02)
Laying the groundwork for a successful negotiation
-
Prisoners, Vacationers and Explorers in the Classroom
(Length: 02:42)
Your perspective makes the difference in how you learn. (Recorded at the American Society for Training and Development International Conference)
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Problems When Addressing Performance Problems
(Length: 1:16)
Speed bumps to watch for when addressing performance problems
-
Procrastination Can Wait! (Part 2)
(Length: 01:42)
More tips to get it done
-
Procrastination Can Wait! (Part 1)
(Length: 01:45)
Tips to get on it and get it done
-
Procrastination Can Wait! (Part 3)
(Length: 01:32)
Your last chance to get it done!
-
Promises, Promises: Holding People Accountable
(Length: 02:39)
Strategic suggestions on how to hold yourself and others accountable
-
Pushing Back with Your Supervisor
(Length: 01:54)
Something's not working, and it's time for a chat with your boss.
-
Real Accountability
(Length: 02:32)
A poll reveals a key secret to your success
-
Reaping What You Sow
(Length: 01:07)
Four master-tips for success on the job. (Recorded at the American Society for Training and Development International Conference)
-
Resilience -- The Art of Making Lemonade
(Length: 01:44)
How to make the most of what happens when things go south.
-
Revitalizing Your Career
(Length: 02:22)
Tips for making work fresh again.
-
Risky Business
(Length: 01:30)
How to take chances at work the right way.
-
Running Effective Meetings: 6 Steps for a Successful Agenda, Part 1
(Length: 2:23)
Effective meetings rely on six steps. This PodSpot covers the first three.
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Running Effective Meetings: 6 Steps for a Successful Agenda, Part 2
(Length: 1:56)
Effective meetings rely on them
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Running Effective Meetings: First Things First
(Length: 1:38)
The right reasons and the right attendees make all the difference.
-
Running Effective Meetings: Meeting Facilitation Tips
(Length: 2:55)
10 ideas for making your meetings hum
-
Setting and Achieving Goals: Activities vs. Results
(Length: 1:55)
To set good goals, focus not only on activities, but on results.
-
Setting and Achieving Goals: Negotiating Your Goals
(Length: 1:47)
Five steps to bringing others on board
-
Setting and Achieving Goals: STAR Goals
(Length: 2:27)
STAR is an acronym to help you remember how to set powerful goals you can actually reach.
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Setting and Achieving Goals: The Metrics of Goals
(Length: 1:42)
Measuring what you treasure
-
Setting Boundaries at Work
(Length: 01:59)
Learning to set boundaries will transform your relationships at work
-
Seven Planning Questions for Clearer Writing
(Length: 2:49)
Seven planning questions that help keep your reader in mind.
-
Should Business Documents Be Interesting?
(Length: 1:29)
by Lynn Gaertner-JohnstonWhen you read business documents, would you prefer that they are interesting, or that they are clear, concise, accurate, and complete?
-
Six Editing Questions about Content and Layout
(Length: 1:57)
Six editing questions that will ensure your content and layout will make your ideas crystal clear to your readers.
-
So You're About to Be Evaluated
(Length: 02:29)
How to maximize your next performance evaluation.
-
So You're Leading a Committee
(Length: 02:12)
How you can meet people needs plus task needs for high performing committees.
-
Solving the Puzzle of Your Best Work
(Length: 1:56)
Discover what it takes to make your job hum
-
Starting a New Job
(Length: 03:33)
Make room for open communication, clarity, training, history, co-workers, and observe the routine
-
Stop Procrastinating NOW
(Length: 02:58)
No matter what kind of procrastinator you are, here are the best ways to move forward to get it done.
-
Stressed About the Little Things?
(Length: 01:28)
by Alex GeorgeHere are a few ways I discovered that allow me to stay on task and make it through the day.
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Success without Struggle
(Length: 01:15)
Changing hard labor into engaging work.
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Successful Negotiation: Ask the Right Questions
(Length: 1:36)
by Jeanette NydenMany negotiators complain that, even though they’re asking all the right questions, they still can’t get an agreement. So, what are the “right” questions to ask at a negotiation? They’re not the ones you might expect!
-
Successful Negotiation: Dealing with Bullies
(Length: 1:24)
by Jeanette NydenIf you’re in a situation where someone has the audacity to call you a name, or call your competence into question, call them on it!
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Successful Negotiation: Don't Get Triggered!
(Length: 1:40)
by Jeanette NydenSome people just love to push your buttons, and they know it too. How can you still do your job, and not let yourself get triggered?
-
Successful Negotiation: Know What Motivates You
(Length: 1:54)
by Jeanette NydenWhat’s the difference between your negotiation position and your motivations for negotiating?
-
Successful Negotiation: Make the First Offer
(Length: 1:44)
by Jeanette NydenIt's okay for you to make the first offer.
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Successful Negotiation: Never Bluff
(Length: 1:45)
by Jeanette NydenLet’s face it. Bluffing is a big part of negotiating right? Well.... yes and no. Really good negotiators don’t bluff.
-
Sucking the Lemon: the Fine Art of Apology
(Length: 02:22)
Taking responsibility for your impact on others.
-
Supporting Superior Performance
(Length: 1:47)
How coaching makes it happen
-
Table Manners Matter
(Length: 01:30)
How to make the right moves at any meal.
-
Take Aim with Your Feedback
(Length: 02:28)
Crafting feedback that people will actually want to hear.
-
Take Control of Your Career
(Length: 02:06)
Planning for your career success. (Recorded at the American Society for Training and Development International Conference)
-
Take Initiative: Take Notes
(Length: 2:29)
by Lynn Gaertner-JohnstonTaking effective meeting notes can mean the difference between a productive meeting and a waste of the whole group’s efforts.
-
Tell the Truth
(Length: 02:30)
Explore how your honesty and willingness to tell the truth create better relationships.
-
The 101st Customer
(Length: 1:19)
by Lynn Gaertner-JohnstonIn any kind of communication, manners and kindness are essential. In email, consider courtesies such as greeting readers by name, asking rather than ordering, and expressing thanks.
-
The Art of Interviewing for Talent
(Length: 2:18)
How to discover the best person for the job
-
The Cycles of Change, Part 1: Stability
(Length: 2:10)
What to do during times of stability, to prepare for changes that may come.
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The Cycles of Change, Part 2: Change
(Length: 1:24)
What to do while in change.
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The Cycles of Change, Part 3: Instability
(Length: 1:34)
Being aware of the way you handle yourself in this in-between place will affect how well you take advantage of the next Cycle of Change.
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The Cycles of Change, Part 4: Rebalancing
(Length: 1:04)
Suggested ideas and alternatives to embrace the changes.
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The Discriminating Interview
(Length: 2:58)
What not to ask
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The Most Powerful Person in the Office
(Length: 02:35)
If you're the boss, you have more influence than you think.
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The Myth of Career/Life Balance
(Length: 02:36)
Blending your personal and professional lives for results that matter.
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The Performance Improvement Discussion
(Length: 2:51)
A six-step conversation for changing workplace behavior
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The Performance Planning Process
(Length: 02:34)
by Mike WillsConsidering management and performance as a process rather than an event.
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The Power of Leadership in Each of Us
(Length: 01:06)
Make a difference by being an everyday leader. (Recorded at the American Society for Training and Development International Conference)
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The Power of the Truth
(Length: 1:50)
by Lynn Gaertner-JohnstonTelling the truth in all types of writing empowers the teller, and makes the writing resonate with integrity, freedom, and pride.
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The Quick and Dirty Meeting
(Length: 0:55)
Here's how to run meetings quick, dirty and right.
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The Secret to Confidence
(Length: 02:20)
Learn the art of building your own sense of confidence.
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The Time Crunch: Energy Chargers
(Length: 1:08)
Fresh ideas for staying engaged
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The Time Crunch: Energy Suckers and Time Gobblers I
(Length: 1:44)
Dealing with email, voicemail, and meetings that interrupt
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The Time Crunch: Energy Suckers and Time Gobblers II
(Length: 1:08)
More tips on minimizing interruptions at work
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The Time Crunch: Fast Fires
(Length: 1:41)
Knowing your priorities helps with the unexpected
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The Time Crunch: Fast Forwards
(Length: 1:06)
Top tips for reaching your goals
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The Total Team
(Length: 1:34)
Work groups, teams, and the Total Team
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The Upside of Conflict
(Length: 01:28)
It's better to embrace and not avoid conflict at work. (Recorded at the American Society for Training and Development International Conference)
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The Value of Mentoring
(Length: 01:38)
Encourage everyone on your team to grow. (Recorded at the American Society of Training and Development International Conference)
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The Workplace Bully
(Length: 02:06)
They're rude and useless, and you don't have to put up with them.
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They Never Taught You This in College
(Length: 01:05)
How to take total responsibility for you and your career. (Recorded at the American Society for Training and Development International Conference)
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Thinking to Break the Box: Ask Better Questions
(Length: 3:40)
How do we expand our thinking? How do we get free of thinking ruts that lead to the same old approaches and conclusions? If we are to think outside the box, how do we break out of it?
There's a mistaken notion that managers and experts are paid to have the answers. Creative thinkers know that it's more helpful to expand the range of questions. Asking fresh questions is an essential break-the-box method.
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Thinking to Break the Box: Synergistic Thinking
(Length: 3:10)
Many creative insights are the result of synergistic thinking. One definition of synergy is combined action or cooperation. So, when you combine two or more unrelated factors to create something new, you’re actually thinking synergistically and creatively.
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Three Editing Questions about Language
(Length: 2:04)
Three questions for helping you pay attention to your use of language.
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Thriving in the Midst of Change
(Length: 02:39)
Making the most of changes at work and the rest of your life.
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Time Management for the Perpetually Challenged
(Length: 02:49)
Secrets for getting it all done while enjoying the process.
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To Blog or Not to Blog
(Length: 01:44)
Is your blog about work really such a good idea?
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Transforming Team Conflict: Conflict Happens
(Length: 2:57)
What you need to know up front
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Transforming Team Conflict: Conflict-Resilient Teams
(Length: 0:57)
Traits to look for and grow in your people
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Transforming Team Conflict: Step 1
(Length: 2:26)
Begin Peacefully
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Transforming Team Conflict: Step 2
(Length: 1:37)
Tell stories
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Transforming Team Conflict: Step 3
(Length: 0:58)
Play "What if?"
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Transforming Team Conflict: Step 4
(Length: 1:25)
Create lasting agreements
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Transitioning from the Military
(Length: 01:30)
by Alex GeorgeYour time in the military was well spent, now you can move forward.
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Trusting Your Employees
(Length: 1:57)
by Jackie GalleanoSuccessful management of employees.
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Tweak Your Job
(Length: 01:52)
Our jobs can always be made better. Here's one way to do it.
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Us vs. Them: Breaking Adversarial Thinking
(Length: 02:47)
Help people turn their focus toward resolving common problems.
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Values: Cashing your Emotional Paycheck
(Length: 02:13)
How to spot your values and then put them to work.
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Vision: Know Where You're Headed
(Length: 01:29)
Designing what's possible and starting to make it real.
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We Are All Self-Employed
(Length: 01:20)
Taking control of your career by seeing your work as your business.
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Weekly Reports for Breakfast
(Length: 2:09)
by Lynn Gaertner-JohnstonBefore dressing up any type of writing, ask yourself what your readers need. Do readers actually need new ways of looking at data? Or are they perfectly satisfied getting the information in a consistent format week after week?
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Wellness Works
(Length: 01:20)
Choose to live well to work well. (Recorded at the American Society of Training and Development Conference)
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What about Sarcasm?
(Length: 02:48)
Whether you dish it out or you're the target, here's what to do about it.
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What Career Path?
(Length: 01:40)
Focusing on the work you want to do rather than what's on an artificial and ever-shifting "path."
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What did you say?!
(Length: 3:34)
Making effective comments in performance reviews
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What Matters Most to Customers
(Length: 02:43)
Six factors that matter
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What to Look For
(Length: 4:48)
Assessing your employee before the appraisal
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What's Wrong with a Little Competition?
(Length: 02:47)
Advantages and disadvantages of competition in the workplace
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When and How to Call In Sick
(Length: 02:49)
Here are some general guidelines to help you stay out of trouble.
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When It's Time for Corrective Action
(Length: 1:55)
Steps to take when it’s not getting better
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When the Boss is Wrong
(Length: 01:38)
How to know if it's time to confront the boss and how to do it right.
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When You're the New Kid on the Block
(Length: 02:15)
What to know as a new hire
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Why Appearances Matter
(Length: 02:55)
Look at what you're wearing through the eyes of your customer.
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Why Customers Buy Anything
(Length: 02:13)
Customers have logical and emotional needs.
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Why Customers Rant and Rave
(Length: 02:52)
If you think about it, opportunities to make people smile literally surround you every day, especially your customers. So, how many will be raving about you soon?
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Why Do You Exist?
(Length: 1:39)
Co-creating your team’s purpose
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Winning at Politics
(Length: 01:42)
Getting what you want and working through others.
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You and Your ADHD Co-worker
(Length: 02:52)
It's about working together
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You Are So Fired!
(Length: 01:59)
What to never do on the job. Or anywhere else for that matter.
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Your Brand, Your Reputation
(Length: 1:51)
Creating one that matters
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Your Path to your Best Work
(Length: 03:10)
Seven steps to your next and best work.
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Your Personal 360
(Length: 02:30)
Getting clear about how you're doing on the job by tapping those around you.
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Your Personal Success Team
(Length: 01:36)
How to get and give support in a group that wants only the best for its members when it comes to succeeding at work.
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Your Praise can be Juicy or Stale
(Length: 2:12)
How to make it juicy
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Your Routine and Strategic Decisions
(Length: 1:33)
How to know the difference